The Queens Residential Care Home

271 Queen Street
Humberside HU19 2NN

Telephone: (01964) 613975

Care Types: Care HomeDementiaOlder People

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Last updated 14 July 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 June 2016 and was unannounced. The inspection team consisted of one adult social care inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience who assisted with this inspection had knowledge and experience relating to older people.

Prior to our visit we looked at information we held about the service, which included notifications. Notifications give us information about how well the registered provider has managed incidents that affect the welfare of the people who use the service. The registered provider had completed a provider information return (PIR) for this inspection. This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. As part of the inspection process we contacted the local authority safeguarding adults and local authority quality monitoring teams to enquire about any recent involvement they had with the service. They told us they had no concerns about the service.

During the inspection we spoke with the registered manager, assistant manager and four staff. We also spoke with eight people who used the service, three relatives and one healthcare professional visiting the service. We spent time looking at records, which included the care records for three people who used the service, the recruitment, induction, training and supervision records for three members of staff and records relating to the management of the service. We observed interactions between staff and people using the service and observed lunch being served.

Last updated 01:18:07 22nd May 2018 - Update Now

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