Registered Manager: Catherine Dunmore
Provider Name: The Willows Care Home (Worcester) Limited
Care home beds: 16
The Willows Care Home boasts of 16 spacious bedrooms. We ensure a quality service at The Willows Care Home. We have invested heavily in modernising the facilities on-site to deliver a reliable service.
We strive to maintain high levels of hygiene and personal care, state of the art laundry facilities exist in two separate locations providing redundancy to ensure a non-stop supply of clean clothes and fresh linen on a daily basis.
A dedicated housekeeping service ensures your home is always clean. We are routinely complimented on the cleanliness and fragrant aroma inside the home, this despite the fact many care homes often struggle to maintain these standards.
Leading the way in providing a quality experience, The Willows Care Home ensures residents enjoy a room service which offers them hot drinks and snacks throughout the day.
Spontaneous outdoor lunches, including the Chef’s special BBQ, and tea parties, allow our residents to free themselves from mundane routines and engage themselves in experiencing a variety of activities.
Regular opportunities to enjoy a walk outdoors, even to our local park, means quality time spent on a one to one basis with carers.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2 February 2016 and was unannounced. The inspection team consisted of two inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. They had knowledge and experience of care for older people.
We looked at the information we held about the provider and the service. This included statutory notifications, which are notifications the provider must send us to inform us of serious injuries to people receiving care and any concerns of abuse. We asked the local authority who commission services from the registered provider for information in order to obtain their views about the quality of care provided at the home. We also contacted Healthwatch to obtain information about the service. Healthwatch are an independent consumer champion who promotes the views and experiences of people who use health and social care. We used this information to help us plan our inspection of the home.
We spoke with five people who lived at the home and one relative. We also spoke with the home manager and four staff members which included the cook who we contacted by telephone as they were not working on the day of our inspection. We did this to gain peopleâs views about the care and to check that standards of care were being met.
We spent time looking at the care people received in the communal areas of the home where people were happy to share their experiences of life at the home. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people living at the home.
We looked at the records of four people, which included their plans of care, risk assessments and medicine records for all people who lived at the home. We also looked at three staff recruitment records, incident and accident reports, meetings for people who lived at the home and staff. Records were viewed about the running of the services people received which included how the manager and assessed, managed and monitored the quality of the services people received.
Last updated 03:57:49 18th Apr 2018 - Update Now
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