Upper Halliford Village
Middlesex TW17 8QN
Telephone: (01932) 732600
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 and 8 March 2018. The first day of the inspection was unannounced and was carried out by one inspector, a specialist nursing advisor and an expert-by-experience. An expert-by-experience is someone who has a relative who has used this type of care service. The second day of the inspection was announced and was carried out by one inspector. We announced the second day of the inspection because we wanted to ensure the registered provider was available to meet us.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. We reviewed the Provider Information Return (PIR) which was submitted by the previous manager on 8 December 2017. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with 11 people who lived at the service and three relatives. If people were unable to express themselves verbally, we observed the care they received and the interactions they had with staff.
We spoke with 12 staff, including the manager, care, nursing and catering staff. We also spoke with the registered provider and the providerâs nominated individual on the second day of our inspection. We looked at the care records of five people, including their assessments, care plans and risk assessments. We looked at how medicines were managed and the records relating to this.
We looked at five staff recruitment files and other records relating to staff support and training. We also looked at records used to monitor the quality of the service, such as audits of different aspects of the service.
Last updated 07:23:07 11th Oct 2018 - Update Now
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