Victoria Court

Victoria Court

Nesfield Road
Ilkeston
Derbyshire DE7 8AY

Telephone: (0115) 932 2303

Care Types: Care HomeDementiaOlder People


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Last updated 7 April 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 26 February 2018 and was unannounced. The inspection visit was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also checked the information we held about the service and the provider. This included notifications the provider had sent to us about significant events at the service. We reviewed the quality monitoring report that the local authority had sent to us. All this information was used to formulate our inspection plan.

We spoke with seven people who used the service and eight relatives. We also observed how staff interacted with people who used the service. We did this to understand people’s experience of living at the service. We also spoke with a health care professional during the inspection and another health care professional after the inspection. Their comments have been reflected within the report.

We spoke with four members of care staff, a senior care staff member, the activities coordinator, the cook, the deputy and the registered manager. The regional manager was also present for the inspection. We looked at a range of information, which included the staff training records, and care records for five people who used the service. We also looked at the systems the provider had in place to ensure the quality of the service was continuously monitored, these included audits relating to medicines, the control of infection and the ongoing improvements to the home.

Last updated 08:53:16 16th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »