Villa Scalabrini

Green Street
Hertfordshire WD7 9BB

Telephone: (020) 8207 5713

Provider Name: Villa Scalabrini
Care home beds: 53

Care Types: Care HomeDementiaOlder PeoplePhysical Disability

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Last updated 9 August 2017
'We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.'

The inspection took place on 13 July 2017, was unannounced and undertaken by one inspector.

Before our inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We also reviewed the provider information return (PIR) submitted to us in January 2017. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.

During the inspection we observed staff supporting people who used the service. We spoke with two people who used the service, two relatives and received emailed feedback from a further six relatives of people who used the service to obtain their feedback on how people were supported to live their lives. four care staff, the deputy manager and a director. the registered manager was not at the service. We spoke with relatives.

We received feedback from commissioning staff. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed care records relating to four people who used the service, three staff recruitment records and other documents relating to people's health and well-being. These included staff training records, medication records and quality monitoring audits.

Last updated 12:13:00 21st May 2018 - Update Now

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