Essex CM12 9XY
Telephone: 0345 683 8809
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 13 April 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to respond to our queries.
The inspection was carried out by one inspector.
On the day of the inspection we visited the agencyâs office and spoke with the registered manager, the Director of Care and the Head of Care Services, plus a number of additional office staff. We spoke to or had email contact with five members of care staff. We visited three people who used the service and met the staff supporting them. We met with two family members and spoke on the phone to an additional three people and one family member. We had email contact with three health and social care professional to ask them about their views of the service.
We reviewed all the information we had available about the service including notifications sent to us by the manager. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from others, including family members and the local authority. We used this information to plan what areas we were going to focus on during our inspection.
We looked at four peopleâs care records and three staff records. We examined information relating to the management of the service such as health and safety records, personnel and recruitment records, quality monitoring audits and information about complaints.
Last updated 01:02:19 19th Jun 2018 - Update Now
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