Staffordshire WS7 1NS
Telephone: (01543) 686460
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive unannounced inspection was undertaken by one inspector and took place on 6 September 2017.
As part of this inspection we looked at the information we had received about the service about and the information contained within the Provider Information Return (PIR). The PIR is an opportunity for the provider to give us some key information about the service, what they do well and their plans for the future. We also looked notifications the provider is required to send us by law about significant events at the home. We reviewed this information when we planned the inspection.
Due to communication needs people were unable to give us detailed information about their experiences of care. To gain people's views about the care and to check that standards of care were being met we spent time observing care in communal areas and saw how the staff interacted with people who used the service. We spoke with three peopleâs relatives and three members of care staff, one nurse, the operations manager and the senior quality and compliance manager. The registered manager was not available on the day of the inspection.
We looked at the care records for two people. We checked that the care they received matched the information in their records. We also looked at records relating to the management of the service, including quality checks and staff files.
Last updated 09:36:37 18th Apr 2018 - Update Now
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