Berkshire RG30 4QY
Telephone: (0118) 945 3744
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 and 22 January 2016 and was an unannounced comprehensive inspection. Both days were completed by one inspector.
During the inspection we spoke with four members of staff, including the registered manager and three support staff. We spoke with three relatives of people who reside at the service, and one professional visiting the service. Observations were completed in both wings of the home during activities. We focused on the interaction of staff with people during this time, as some people were non-verbal.
Care plans, records related to health, medicines and additional documentation relevant to care and support were seen for three people who use the service. In addition, a sample of records related to management of the home were viewed. This included five staff records of recruitment, supervision and training, as well as complaints, quality assurance and meetings records.
Prior to commencement of the inspection the local authority care commissioners were contacted to obtain feedback from them in relation to the service. In addition we referred to inspection reports previously completed as well as notifications. Notifications are sent to the Care Quality Commission by the provider to advise of any significant events related to the service.
Last updated 10:32:52 18th Apr 2018 - Update Now
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