Berkshire RG7 6QJ
Telephone: (01635) 871191
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 13 November 2017 and was unannounced comprehensive inspection, completed by one inspector.
Prior to the inspection we referred to previous inspection reports, local authority reports and notifications. Notifications are sent to the Care Quality Commission by the provider to advise us of any significant events related to the service, which they are required to tell us about by law. As part of the inspection process we also look at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We had received the PIR for 30 Broad Lane and used this to help develop our inspection plan.
During the inspection we spoke with four members of staff, including the registered manager, one senior and two care staff. We spoke with two relatives of people who use the service. We completed observations during the course of the day, interacting with three people. In addition we spoke with three professionals from the local authority.
Records related to peopleâs support were seen for three people. In addition, we looked at a sample of records relating to the management of the service. For example staff records, complaints, quality assurance assessments and policies and procedures. Staff recruitment and supervision records for three of the six regular staff team were reviewed.
Last updated 08:04:22 19th Apr 2018 - Update Now
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