South Yorkshire S73 8LA
Telephone: (01226) 757269
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 June 2018 and was unannounced. This meant the people living at West Street and the staff who worked there did not know we were coming.
The inspection team consisted of two adult social care inspectors.
Before the inspection visit we reviewed the information we held about the service, including the Provider Information Return (PIR) which the registered provider completed before the inspection. The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed notifications of any accidents and other incidents we had received. Notifications are changes, events or incidents the registered provider is legally obliged to send us within required timescales.
We gathered information from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. This information was reviewed and used to assist with our inspection.
During our inspection we used different methods to help us understand the experiences of people living at the service. These methods included informal observations throughout our inspection. Our observations enabled us to see how staff interacted with people and see how care was provided.
We communicated with three people, verbally, through the use of sign language and through observed facial expressions, body language and gestures. For example, a smile may indicate a person was happy or content. We also spoke over the telephone with two relatives of people who used the service.
We looked around different areas of the service, which included some communal areas, bathrooms, and with their permission, some peopleâs rooms/flats.
We spoke with the registered manager, the senior support worker and the three support workers on duty at the time of our inspection.
We reviewed a range of records, which included two peopleâs care plans, three staff support and employment records, training, supervision and appraisal records and other records relating to the management of the service. This included quality assurance audits and safety records for the building and the equipment in the home.
Last updated 04:03:15 7th Oct 2018 - Update Now
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