Wiltshire SN2 7QS
Telephone: (01793) 727790
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 13 December 2017 and was announced.
We gave the registered manager 48 hours' notice of our inspection because people who live in the home are often out during the day. We wanted to make sure people would be available to speak with us on the day of our visit.
The inspection was carried out by one inspector and an Expert by Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service. This included any safeguarding information, complaints and notifications that the provider had sent to the CQC. Notifications are information about important events which the service is required to tell us about by law.
We were unable to communicate verbally with most of the people due to the complex nature of their needs; however, we observed how staff interacted with the people who lived in the home. We talked to three staff members, the deputy manager and the registered manager. During the inspection we spoke with three relatives of people to obtain their opinion on the service.
We inspected the premises and checked records relating to the management of the service, including quality assurance audits and checks, meeting minutes and health and safety records. We checked recruitment records for four members of staff, and information about staffing levels, training and supervision. We also reviewed records concerning the management of medicines.
Last updated 10:19:48 18th Apr 2018 - Update Now
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