West Midlands B91 1BD
Telephone: (0121) 704 4563
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 4 May 2016 and was unannounced. The inspection was undertaken by one inspector.
Before our visit we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We were able to review the information when conducting our inspection and found the PIR to be an accurate reflection of the service provided.
We reviewed information we held about the service; for example, information from previous inspection reports and notifications the provider sent to inform us of events which affected the service. This is information the provider is required by law to tell us about.
We looked at information received from local authority commissioners of the service. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority. They had no further information to tell us that we were not already aware of.
During our inspection we spoke with three people, three relatives of people who lived at the home and a community health care professional. A health care professional is a person who delivers health care services to individuals, families and communities. We also spoke with four support workers and the manager.
Some of the people living at the home were not able to tell us, in detail, about their experiences of living at 429 Warwick Road because of their limited communication skills, so we spent time observing how they were cared for and how staff interacted with them. This was so we could understand their experiences of the care they received.
We reviewed three people's care records to see how their care and support was planned and delivered. We checked three staff files to see whether staff had been recruited safely and were trained to deliver the care and support people required. We looked at other records which related to people's care and how the service operated, including the service's quality assurance checks.
Last updated 11:44:24 18th Apr 2018 - Update Now
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