Nottinghamshire NG5 5HN
Telephone: (0115) 960 8091
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection that took place on 7 June 2017 and was unannounced.
The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. Our expert had experience of supporting and caring for people who lived with learning disabilities.
Before the inspection we reviewed information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. We also contacted commissioners (who fund the care for some people) of the service and asked them for their views. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
On the day of the inspection visit we spoke with four people who used the service. Due to peopleâs communication needs their feedback about all aspects of the service was limited in parts. We used observation to help us understand peopleâs experience of the care and support they received. We spoke with one visiting relative during the visit and then a further seven relatives by telephone for their feedback about the service their family member received.
We spoke with the registered manager, deputy manager, an acting senior support worker, a support worker and bank support worker (this is a member of staff employed by the provider who works at the service as and when required to cover staff shortfalls). We looked at records relating to four people living at the service. We looked at other information related to the running of and the quality of the service. This included the management of medicines, quality assurance audits, training information for staff and recruitment and deployment of staff, meeting minutes and arrangements for managing complaints.
Last updated 09:07:30 21st May 2018 - Update Now
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