Waterloo House Care Home

Waterloo House Care Home

Walesby Road
Market Rasen
Lincolnshire LN8 3EX

Telephone: (01673) 842343
Website: www.waterloohousecarehome.co.uk

Registered Manager: Mrs Viv Hildred
Provider Name: Platinum Care (Lincoln) Ltd
Care home beds: 35

Care Types: Care HomeDementiaMental HealthOlder People

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Last updated 5 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected Waterloo House on 12 January 2015. The inspection was unannounced and the inspection team consisted of a single inspector. We last inspected the service on 24 September 2013.

Before we undertook our inspection visit, we looked at the information we held about the home such as notifications, which are events that happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies.

The registered provider also completed a Provider Information Return (PIR) and submitted this to us in advance of our inspection. This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR to us and we took the information it contained into account when we made our judgements in this report.

During our inspection we spoke with seven people who lived at the service and two relatives who visited. We also spoke with the registered manager, five care staff, the cook, the maintenance staff member and three of the domestic staff employed at the home. We also spoke with a visiting community healthcare professional and a student who visited with them.

We obtained feedback from the local authority who commissioned services from the registered provider in order to obtain their view of the quality of care provided by the service. A local authority senior contracts officer also undertook a visit to the home during our inspection. We spoke with them about their findings as part of this inspection.

We spent time observing how staff provided care for people to help us better understand their experiences of care. This was because some people who lived at the home had difficulties with their memory and were unable to tell us about their experience of living there. In order to do this we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not speak with us.

We looked at the information recorded by the registered manager and staff which described how they cared for people in four care plan records. A care plan provides staff with detailed information and guidance on how to meet a person's assessed social and health care needs.

Other information we looked at included; five staff recruitment files, staff rota information, training, supervision and appraisal arrangements in place to support staff and information and records about the activities provided to people who used the service. We also looked at the systems in place for managing complaints and assessing, monitoring and maintain the quality of the services provided at the home.

Last updated 01:10:10 19th Jun 2018 - Update Now

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