Registered Manager: Mrs Viv Hildred
Provider Name: Platinum Care (Lincoln) Ltd
Care home beds: 35
Waterloo House is set in the heart of the Lincolnshire Wolds and is registered for 35 residents. Our home is managed by myself (Viv) and Carol and between us we have looked after residents in this home for over 45 years.
We are fortunate in being supported by a fantastic, dedicated long standing team, and together we strive to provide high quality individual care for all our residents ensuring that they enjoy their stay with us. Our staff’s philosophy is “Our residents don’t live in our workplace, we work in their home.”
Diane and her team prepare fresh, locally sourced produce in our kitchen every day. They offer a varied daily choice and will also provide special dietary needs and will happily meet any special requests that you might have.
We have an extensive activities programme which can vary from taking part in arts and crafts to stroking a snake or having a sing along.
We receive lots of positive feedback about the care that we provide, the friendliness of the staff, the home’s cleanliness and the warm feeling that residents and visitors experience. This is supported by all the Health and Social Care professionals that visit and inspect the home regularly. See our latest report by logging on to www.cqc.org.uk . The majority of our recommendations come from Residents, Family, Friends and Social Workers who are always on hand to support our home.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected Waterloo House on 12 January 2015. The inspection was unannounced and the inspection team consisted of a single inspector. We last inspected the service on 24 September 2013.
Before we undertook our inspection visit, we looked at the information we held about the home such as notifications, which are events that happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies.
The registered provider also completed a Provider Information Return (PIR) and submitted this to us in advance of our inspection. This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR to us and we took the information it contained into account when we made our judgements in this report.
During our inspection we spoke with seven people who lived at the service and two relatives who visited. We also spoke with the registered manager, five care staff, the cook, the maintenance staff member and three of the domestic staff employed at the home. We also spoke with a visiting community healthcare professional and a student who visited with them.
We obtained feedback from the local authority who commissioned services from the registered provider in order to obtain their view of the quality of care provided by the service. A local authority senior contracts officer also undertook a visit to the home during our inspection. We spoke with them about their findings as part of this inspection.
We spent time observing how staff provided care for people to help us better understand their experiences of care. This was because some people who lived at the home had difficulties with their memory and were unable to tell us about their experience of living there. In order to do this we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not speak with us.
We looked at the information recorded by the registered manager and staff which described how they cared for people in four care plan records. A care plan provides staff with detailed information and guidance on how to meet a person's assessed social and health care needs.
Other information we looked at included; five staff recruitment files, staff rota information, training, supervision and appraisal arrangements in place to support staff and information and records about the activities provided to people who used the service. We also looked at the systems in place for managing complaints and assessing, monitoring and maintain the quality of the services provided at the home.
Last updated 01:10:10 19th Jun 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »