Wellcross Grange Care Home

Wellcross Grange Care Home

Five Oaks Road
West Sussex RH13 0SY

Telephone: (01403) 790388
Website: www.balcombecarehomes.co.uk

Registered Manager: Irene Gota RN
Provider Name: Balcombe Care Homes Limited
Care home beds: 45

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Requires improvement

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Last updated 4 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 and 9 November 2017 and was unannounced for the first visit. The second visit was by appointment. The first visit started at 07:30am. This was to allow us to meet with the night staff and see how staff duties were allocated for the day.

The inspection team comprised one adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience on this inspection had experience of working with and supporting older people and people living with dementia.

Prior to the inspection we reviewed information we held about the service, and notifications we had received. A notification is information about important events, which the service is required by law to send us. The registered manager had completed a PIR or provider information return in July 2017. This form asked the registered manager to give some key information about the service, what the service did well and improvements they planned to make.

During the inspection we spoke with or spent time with nine people who lived at the service, three relatives, and eleven members of nursing, care and support staff, cleaning and catering staff. We also spoke with the clinical lead nurse, operations manager for the provider and a visiting healthcare practitioner. We spent time observing how people spent their time as well as how people were being supported by the staff team. We spent several short periods of time carrying out a short observational framework for inspection (SOFI ) observation. SOFI is a specific way of observing care to help us understand the experiences of people who could not communicate verbally with us in any detail about their care.

We looked at the care records for seven people with a range of needs, and sampled other records. These records included support plans, risk assessments, health records and daily notes. We sat in on a morning handover meeting to see how information was shared and how duties were delegated for the day. We looked at records relating to the service and the running of the service. These records included policies and procedures as well as records relating to the management of medicines, falls, moving and positioning, nutrition and fluid support, food and health and safety checks on the building. We looked at three staff files, which included information about their recruitment and other training records. We also viewed a number of audits undertaken by the service to identify concerns to people’s health and well-being.

Last updated 03:14:42 22nd May 2018 - Update Now

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