Registered Manager: Springthorpe, Diane
Provider Name: WCS Care Group Limited
Care home beds: 41
Designed as three households, each with their own living areas, residents also benefit from a bright welcoming café area which is a popular location for socialising with friends and visitors.
Westlands has its own salon offering hairdressing and manicures, and a conservatory which leads to the secure gardens where you’ll find seating areas as well as lawns and raised flower beds.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The comprehensive inspection took place on 21 and 22 June 2017. The inspection visit on 21 June 2017 included two inspectors and an expert-by-experience and was unannounced. We told the provider one inspector would return the following day to complete the inspection. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses, this type of care service.
Before the inspection visit the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also reviewed the information we held about the service. We looked at information received from relatives, healthcare professionals and the local authority commissioners and reviewed the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
During the inspection we spoke with 14 people who lived at the home, five relatives, a visiting volunteer, a visiting healthcare professional and three people who regularly visited and used the homeâs day-care service. We spoke with 13 care staff, two care coordinators, three support staff and the registered manager about what it was like to work at the service. We spoke with two members of the providerâs management team, which included the Head of Concierge and Volunteer Services and the Head of Care Services and Quality.
Many of the people living at the home were not able to tell us, in detail, about how they were cared for and supported because of their complex needs. However, both inspectors used the short observational framework tool (SOFI) to help us to assess if peopleâs needs were appropriately met and whether they experienced good standards of care. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We observed the care and support staff gave to people in communal areas of the home and we observed how people were supported to eat and drink at lunch time. We reviewed five peopleâs care plans and daily records to see how their care and treatment was planned and delivered. We reviewed records of the checks the management team made to assure themselves people received a safe, effective quality service.
Last updated 08:54:23 22nd Mar 2018 - Update Now
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