Westley Court Care Home

Austcliffe Lane
Worcestershire DY10 3RT

Telephone: (01562) 852952
Website: www.coatewatercare.co.uk

Provider Name: Coate Water Care Company (Church View Nursing Home) Limited
Care home beds: 33

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilityYounger Adults

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Last updated 23 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 and 12 May 2016 and was unannounced. The inspection team consisted of one inspector.

The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law.

Many of the people we spoke with were not able to tell us in detail about their care and support because of their complex needs. However, people were happy to talk with us about their previous lives and we observed how staff engaged with people throughout our visit. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us

We spoke with six people who used the service and five relatives. We spoke with an advance care planning practitioner from a local hospice. We also spoke with six care staff, one activities co-ordinator, deputy manager who is also a nurse, the operations manager, the operations director and the registered manager.

We reviewed two people’s care records. We also looked at provider audits for environment and maintenance checks, compliments, incident and accident audits and staff meeting minutes.

Last updated 11:23:47 17th Apr 2018 - Update Now

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