CHD Living White Gates Nursing Home

Condor Road
Laleham
Staines
Middlesex TW18 1UG

Telephone: (01784) 441287
Website: www.chdliving.co.uk/whitegates/

Registered Manager: Hana Nieuwenhoff
Provider Name: CHD Living
Care home beds: 51

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilitySensory Impairment


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Last updated 15 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 May 2016 and was unannounced. The inspection was undertaken by four inspectors.

Before the inspection we gathered information about the service by contacting the local and placing authorities. In addition, we reviewed records held by Care Quality Commission (CQC) which included notifications, complaints and safeguarding concerns. A notification is information about important events which the service is required to send us by law. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We use this to inform our planning and inspection.

During our inspection we had discussions with eight people who used the service, five relatives, 12 staff and the registered manager. We observed how staff cared for people and worked together. We read care plans for six people, medicine administration records, mental capacity assessments for people and Deprivation of Liberty Safeguards applications. We looked at four staff recruitment files and supervision and training records. We saw audits undertaken by the provider, minutes of resident and relatives and staff meetings, and a selection of policies and procedures.

Last updated 02:53:00 16th Jul 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »