Registered Manager: Hana Nieuwenhoff
Provider Name: CHD Living
Care home beds: 51
Offering an exclusive, individual lifestyle, White Gates Nursing Home is an beautiful, purpose built facility set in the picturesque village of Laleham on Thames. Here, it is our aim to transform people’s lives through the delivery of high quality services in a friendly, home-like environment.
Set in a quiet location, in its own beautifully landscaped gardens, White Gates Nursing Home has 50 single rooms some of which have en-suites. Our residents can choose to have personal, flat-screen TVs with Freeview and direct dial telephones in their well-appointed bedrooms. Most bedrooms enjoy far-reaching views of the landscaped gardens and the picturesque village of Laleham-on-Thames.
Using a “person-centred” approach based on leading theory in current Dementia practice, we work with families, to create a Life Story for each resident. This allows us to get to know each individual’s personal history whilst helping to revisit memories and experiences of by-gone eras. This, coupled with the superior care delivered by our registered manager and dedicated team of nurses and health care staff, ensures that all residents receive 24-hour care and support whilst maintaining privacy, choice, dignity and independence.
Our team, consisting of the Home Manager and carefully selected registered and auxiliary nurses, work alongside our doctors and consultants to ensure the best quality of life for our residents. Excellence in the provision of care and services is achieved through continuous training from external experts and quality improvement.
- Individually tailored activities and outings
- On-going Palliative Care training
- Choice of lounges and conservatory
- Freshly prepared meals catering for individual diets
- Hairdressing salon and nail bar
- Residents’ computer, fully equipped with webcam & Skype
- Choice of single, en-suite rooms
- Option of direct dial telephones and flat screen TVs
- Within walking distance of the River Thames
Fees Guide: From £975
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 May 2016 and was unannounced. The inspection was undertaken by four inspectors.
Before the inspection we gathered information about the service by contacting the local and placing authorities. In addition, we reviewed records held by Care Quality Commission (CQC) which included notifications, complaints and safeguarding concerns. A notification is information about important events which the service is required to send us by law. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We use this to inform our planning and inspection.
During our inspection we had discussions with eight people who used the service, five relatives, 12 staff and the registered manager. We observed how staff cared for people and worked together. We read care plans for six people, medicine administration records, mental capacity assessments for people and Deprivation of Liberty Safeguards applications. We looked at four staff recruitment files and supervision and training records. We saw audits undertaken by the provider, minutes of resident and relatives and staff meetings, and a selection of policies and procedures.
Last updated 11:06:23 23rd Mar 2018 - Update Now
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