Woodchurch House

Brook Street
Woodchurch
Ashford
Kent TN26 3SN

Telephone: (01233) 861600
Website: www.woodchurchhouse.co.uk

Provider Name: Woodchurch House Limited
Care home beds: 60

Care Types: Care HomeCare Home with NursingCare in your HomeDementiaDementiaDementiaDrug or Alcohol DependanceDrug or Alcohol DependanceDrug or Alcohol DependanceHousing with CareMental HealthMental HealthMental HealthOlder PeopleOlder PeopleOlder PeoplePhysical DisabilityPhysical DisabilityPhysical DisabilitySensory ImpairmentSensory ImpairmentSensory ImpairmentSupported Living - Learning Disability Only

The home provides accommodation and nursing care for residents in studio and one bedroom suites.

The home is divided into two social groups, one for physical frailty and the other for people with dementia/mental illness. Full 24 hour nursing care is available for all residents, which enables most people to be accommodated within the scheme for life. Residents’ spouses can also be accommodated, so that couples can stay together even when one develops the need for on-going care.

One of the philosophies at the heart of Graham Care is to provide relationship-centred care. Fostering and nurturing relationships between residents, their family and friends and the healthcare professionals who work in and visit the home is an integral part of residents care.

The in-house care provided by Woodchurch House is planned and monitored by Registered Nurses at all times. This enables most residents to be accommodated within the scheme for life.

The philosophy behind our nursing care is that residents should be able to live in the home with dignity and have the respect of those who support them. They should be entitled to live a full and active life and be given the fundamental right to self-determination and individuality in order to achieve their full potential. We believe that this is best achieved by sensitive recognition and nurturing of that potential in each individual and understanding that this may change with time. In order to ensure that this happens, each resident’s care is planned individually.

We seek to ensure that the care in the home is not institutionalised by the requirements of the staff and that these basic rights are accorded to all residents in our care without discrimination between one resident group and another. The programmes of activities have been designed to encourage mental alertness, self-esteem and social interaction with other residents.


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Overall
Requires improvement

Read overall summary
Last updated 12 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 and 17 October 2017. The first day of the inspection was unannounced. The inspection was carried out by three inspectors, one specialist nurse advisor and two experts by experience. The specialist advisor had clinical experience and knowledge of care in settings for older people and those living with dementia. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The experts by experience had personal experience of older people and people living with dementia.

Before our inspection we reviewed the information we held about the service including previous inspection reports. We considered the information which had been shared with us by the local authority and other people, and looked at notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

We spent time speaking with thirty three people who lived at Woodchurch House. Not everyone was able to verbally share with us their experiences of life at the service. This was because of they were living with dementia. We carried out a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us. We also spoke with seven relatives to gain their feedback about the service. We spoke with a visiting GP and another regular visitor to the home.

We inspected the environment, including communal areas and some people's bedrooms. We spoke with 20 staff; including care staff, registered nurses, kitchen staff, housekeeping staff, maintenance staff, the group quality coordinator, the registered manager’s personal assistant and the registered manager.

We pathway tracked 22 of the people living at the home. This is when we looked at people's care documentation in depth and made observations of the support they were given. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care.

During the inspection we reviewed other records. These included staff training and supervision records, staff recruitment records, medicines records, risk assessments, accident records, quality audits and policies and procedures.

We asked the registered manager to send additional information after the inspection visit. The information we requested was sent to us in a timely manner.

Last updated 09:06:02 17th Oct 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Woodchurch House, Kent