Registered Manager: Jayne Muir
Provider Name: Maria Mallaband 15 Limited
Care home beds: 60
When you step inside our beautiful state of the art home you will leave your typical view of care homes behind. Hair and Beauty Salon, Cinema, Coffee Shop, Pub, Restaurant and Bistro also set in beautiful surroundings with plenty of outside space and seating areas
At Wyndham Hall our five star service offers residents the highest quality care. Our team are passionate and dedicated to enable our residents to lead fulfilling lives.
Choosing the right Care Home is one of the most important decisions you will have to make for yourself or your loved ones, and it can be one of the most difficult. Here at Wyndham Hall we aim to give you the opportunity to become part of our extended family, where help is available at any time, day or night, residents are always at the centre of what we do.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 September 2017 and was unannounced. The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We spoke with 11 people, four relatives, five care staff, two nurses, the chef, the deputy manager and the registered manager. We also spoke with two visiting healthcare professionals. We looked at five peopleâs care records, five staff files and medicine administration records. We also looked at a range of records relating to the management of the service. The methods we used to gather information included pathway tracking, which is capturing the experiences of a sample of people by following a personâs route through the service and getting their views on their care. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
This inspection was conducted following information we received raising concerns about peopleâs care and welfare and staffing levels. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service. This included previous inspection reports and notifications we had received. Notifications are certain events that providers are required by law to tell us about.
Last updated 11:44:16 18th Apr 2018 - Update Now
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