Registered Manager: Winnie Badza
Provider Name: Xtra Healthcare Services
Xtra Healthcare is a highly professional care service. Our specialist staff care and support individuals with dementia, learning disabilities, Mental Health, Personal Care, Physical Disabilities, substance misuse care and complex care.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was announced and was carried out on the 31 August 2017. We gave the service 48 hoursâ notice of the inspection to ensure the provider would be at the service. The inspection was carried out by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also spoke with the local authority, who has a quality monitoring and commissioning role with the service.
During the inspection we spoke with two people who used the service and the relatives of another two people using the service. We also spoke with three staff that included the registered provider and two support workers.
We looked at the care records for four people who used the service to see if they were reflective of their current needs. We reviewed four staff recruitment and training files and four weeks of staff duty rotas. We also looked at further records relating to the management of the service, including quality audits and service user feedback, in order to ensure that robust quality monitoring systems were in place.
Last updated 01:24:44 15th Mar 2018 - Update Now
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