Coronavirus Info

Signature at Bentley House in Hertford offers luxury living with award-winning care.

With a range of in-home facilities, an engaging calendar of activities and restaurant-quality food, our residents can live the lifestyle of their choice while being supported by our dedicated care teams.

Offering studio, one-bedroom and one-bedroom deluxe apartments with en-suite wet rooms and kitchenettes, Bentley House is perfect for couples or individuals.

The facilities available include:

  • A restaurant for fine dining
  • A bistro for a more casual dining experience
  • A private dining area for celebrating with family and friends
  • A café offering complimentary tea, coffee, soft drinks and cakes
  • A cinema
  • A library
  • A range of lounge spaces to relax in
  • A hair salon and therapy room
  • A spa bathroom
  • An attractive outside patio area

With a range of activities daily, our dedicated activities team organises trips out, theatre visits and shopping expeditions as well as in-house entertainment such as musicians, arts and crafts activities and parties.

Dining is a highlight of many residents’ days, and we offer both a lovely restaurant as well as an informal bistro. We have a well stocked cafe, and friends and family are always welcome to pop in for a chat, a drink and a cake.

Our Care

Care is always at the heart of what we do. Each resident has a bespoke care assessment so that their individual needs can be met. Furthermore, our care teams are supported by the award-winning Signature brand, which is dedicated to person-centred care.

Bentley House also offers a purpose-built dementia community for those living with memory loss. Furthermore, Signature is at the forefront of dementia support, and is committed to helping people live positively with memory loss.

We would love to show you how we can help you or a loved one. Book a visit on our website to meet one of our team. We will give you a personal tour of our beautiful home and discuss how we can help you. We truly believe that moving into care is an opportunity to broaden one’s horizons and to enjoy a lifestyle that would not be possible without support.

Visit Signature at Bentley House, Hertfordshire

CQC Rating View full report Whats this?


Requires improvement

  • SafeRequires improvement
  • Well-ledRequires improvement
  • CaringGood
  • ResponsiveGood
  • EffectiveGood
Last CQC report update December 17, 2021 • Listing updated December 26, 2021

Registered Manager: Michelle Whitmill


Number of beds: 90

Location Type: , ,

Specialisms/services: , , ,

Ensuite Bedrooms?:YES
Rooms have: Phone point
TV point
Internet Access
Residents may bring: Own furniture
Own decoration
Lifts *: Full lift
Wheelchair access *: To all floors
Outdoors *: Secure garden
Seating area
Weekly cost: Accept local authority rates
Accept Continuing Care funding
Pets: Pets accepted
Meals: Meals are Flexible
Meals can be taken in own room
There is a choice of menu
Residents assist in planning meals
Meals are prepared in the home
Snacks are available at any time
Vegetarians are catered for
Special diets are accommodated for
Family and friends: Visitors welcome at any time
Available activities: Entertainment in the home
Regular activities programme
Location type *:Town/City
Near Public Transport:YES
Registration & Specialisms
Care for people who need: Minimal help
Moderate help
A high level of help
Services / Care offered: 24 hour care
Elderly care
Respite cover

Coronavirus Update

Since March all Signature care homes have been in lockdown to help control the spread of the virus. I know that not being able to see your loved ones in person has been desperately hard for you and your relatives. However I am now happy to confirm that we are planning to trial easing some of our lockdown restrictions.

The decision to ease any restrictions will not be taken lightly, and will be made on a home by home basis in accordance with our risk assessment framework. To decide which restrictions can be safely lifted, we will take into account all relevant Public Health England (PHE) and Care England guidance, local transmission rates (known as the R rate) and the current Covid-19 risk at each individual home. Should a home meet certain criteria we will then review which restrictions we are safely able to lift, this will include evaluating a number of key areas such as visiting residents, food and beverage services, social activities and other wellbeing services. Each home’s General Manager in conjunction with the Group Care Quality Director and Regional Operations Director will conduct risk assessments and formulate a bespoke home plan, which they will then share with you.

I’m sure this will be welcome news for many of you. However I must stress that our fight against the virus goes on, and we do not anticipate any immediate return to ‘normal life’. The safety and wellbeing of our residents and staff must remain our first priority. Every decision we take with regard to easing the lockdown will remain under constant review and we will reinstate appropriate restrictions should an individual home’s risk profile deteriorate. We must therefore proceed with caution to continue to protect those in our care.

Our risk framework to begin trailing the easing of lockdown restrictions includes the following:

  • Strict infection control visitor protocols: To be communicated in due course.
  • Regular PCR testing for staff & residents: Our testing capability currently enables us to conduct whole home testing easily and regularly, allowing us to react swiftly to any potential future risk of the virus.
  • Staff antibody testing: All Signature staff are currently undergoing antibody tests, which will allow us to intelligently manage the allocation of staff throughout our homes.
  • Personal protective equipment (PPE): We have ample stocks of PPE that can be used to protect visitors, as well as staff and residents.
  • Apartment sizes: The large size of our resident apartments enables us to safely accommodate visitors.
  • Large communal areas: The size of the communal areas in our homes means that we’re able to safely accommodate socially distanced activities.
  • Large garden areas: Our homes typically have large garden areas that can support safe outdoor activities and visits.

Aidan Roche, CEO

Signature Care Homes