The Care Quality Commission (CQC)

All care providers must be registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They regulate care provided through a range of methods including:

  • Registering providers to ensure they are meeting the essential standards of quality and safety.
  • Monitoring how providers comply with the standards.
  • Promoting improvement in services.
  • Using enforcement powers where necessary.
  • Publishing up to date information about the compliance of adult social care providers with essential standards of safety and quality.

Following an inspection, each service is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website:

For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email:

The Care Quality Commission
Citygate , Gallowgate , Newcastle upon Tyne NE1 4PA
When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: