Rated as ‘Good’ overall, staff were praised for providing collaborative care and treating patients with empathy, dignity and respect 

Health Care’s Bostall House– a hospital caring for adults with learning disabilities in Abbey Wood – has been rated by the national regulator as Outstanding for when it comes to being caring. 

The Care Quality Commission (CQC) report, which rated the service overall as Good, praised staff for the ‘collaborative manner’ of people-focused care, noting that they worked with patients, families and carers ‘to develop individual care and support plans’ that were ‘personalised and holistic’. 

The CQC went on to commend staff for supporting people to understand their needs and ensuring that individuals felt safe, as well as a strong track record on safeguarding and safety. 

The Commission also recognised staff for working well as a multidisciplinary team, including liaising well with services that would provide aftercare to people and effectively planning and managing discharge pathways. 

Involving patients in their own care

The team were further commended for their ‘strong focus’ on building relationships with patients and ensuring that ‘patients’ needs were the priority over everything else’. Lastly, the CQC concluded that staff ‘were proud to involve patients in their own care’ and celebrated people’s achievements, as well as hosting birthday and leaving parties and creating diverse activity plans that included football, shopping and cinema trips. 

Bostall House retains its ‘Good’ rating in the inspection criteria of being Responsive, Well-led, Safe and Effective, but ‘Outstanding’ for being Caring. 

Elizabeth Ughu, Service Manager at Bostall House said: “We are so proud of our CQC result, which reflects the hard work, dedication and continued commitment to raising standards and delivering outstanding care. We are really pleased that the report recognises the contribution that all staff make in delivering high standards of support and treatment. The individuals in our care and those that support us will continue to motivate us to do better and improve further on this fantastic result.” 

Dr Tony Romero, CEO Cygnet Health Care said: “It is brilliant to see the care of the team at Bostall House recognised by the CQC and in the feedback from people’s families and carers. We are proud of the commitment that the team brings to providing people-centred, empathetic and collaborative care and empowering the people we support. I want to commend everyone at Bostall House for their rating, which is a reflection of their commitment to the people we support and to driving continual improvement.”