Hampshire care home Jasmine House is celebrating their success after being officially declared Outstanding by the Care Quality Commission.

The unannounced visit conducted in May 2019 placed Jasmine House as one of only 41 Learning and Physical Disability homes in the country to be rated Outstanding by the CQC.

The adult social care inspector reported:

“People were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service”.

“It was evident from feedback from the residents and their relatives and our observations that people were exceptionally well supported.”

A person told us, “I am in control,” another confirmed, “Whenever staff support me they must check how I want the care provided.”  “Living here feels like a proper home” and “Everybody cares.”  “Life is pretty fulfilled.”  

Jasmine House was assessed across five criteria – and was rated outstanding in two of the five categories during an intensive two-day inspection.

The report stated that the staff’s caring attitude impacted very positively upon people’s experience of the care provided.

Relatives told us, “It [the service] is a rare find,” “There are few places these days where staff really care,” and “I don’t think [name of resident] could be in a better place.”

People were cared for by highly motivated and kind staff which resulted in people placing great value upon the care they received from them.