Assessing your needs as an adult (18+)

The high demand for the services and support we provide means that we have to make sure that the people who are in greatest need of help are given the greatest priority. To do this we use assessments and a set of rules called ‘eligibility criteria’ to work out in a fair way who we are able to help, and what help we are able to provide.

Your assessment – which is free – involves a trained person talking with you and collecting information to work out what your needs are, what might be putting you at risk and what kind of support might help you best.

Once you, or someone acting on your behalf, have asked for an assessment, one of our staff will get in touch with you to arrange to carry it out. You can have a friend or relative with you at your assessment if you wish.

If you have a carer – a relative or friend who provides you with unpaid help – we will also want to talk to them about what help they are able and willing to give and what support they may need with their caring role.

We may also want to get information from other people, such as your doctor.

Eligibility criteria are used to look at the risk to your independence, and at how much you might benefit from the support we could provide. There are four levels of risk: ‘critical’, ‘substantial’, ‘moderate’ and ‘low’.

As part of the assessment we look at the needs we have identified and how much risk there is.

We provide services and support only to people whose needs are identified as ‘critical’ or ‘substantial’ (and ‘moderate’ in Bridgend).

If your needs are ‘moderate’ or ‘low’ (or ‘low’ in Bridgend) we will give you advice or information about other ways of meeting your needs. This may include services provided in your community by other council departments, or by independent or voluntary organisations.