Handyperson schemes in Norfolk


The Broadland Handyperson+ Service can carry out a range of small household repairs and minor adaptations to qualifying residents in the Broadland district. If you are eligible for the service, a trained team will help you to live independently. The team offers a range of household checks to ensure that you are safe and warm, provides information, advice and guidance and can support and refer you to other help available, e.g. community activities; home care and companionship services; advocacy; benefit claims; health and legal services or financial management.

The service is available anyone over 65 years old but will be specifically promoted to older people with long-term health conditions including those with dementia. Labour is free of charge for people aged over 65 who fulfil certain criteria. The householder just pays for, or provides, the materials needed for the job.

A number of grants are available to fund minor adaptations for people diagnosed with dementia and to subsidise the cost of materials for those people eligible for free labour. For more information, please call: 01603 430518 or email: ps.housing@broadland.gov.uk


Norwich Handyperson and Dementia Scheme
This scheme is divided into two separate but interlinked initiatives designed to help older people manage better in their own homes.

The Handyperson Scheme undertakes small repairs and odd jobs around the home, such as repairing dripping taps, putting up shelves, pictures or mirrors, or easing sticking doors. They also work with Cotman’s Older Person’s Outreach Service to help people who need to move home, or who need help with de-cluttering. The scheme is open to anyone over the age of 65 who lives within the City of Norwich. For people on very low incomes, the labour is free and there is a £100 grant available for materials. There is a small charge applied for people with the means to pay. Please call: 0344 980 3333 or email: privatesectorhousing@norwich.gov.uk

The Dementia Scheme, which is linked to the Handyperson Scheme, provides grants of up to £2,500 to help people with dementia make adaptations to their homes to allow them to live independently for longer, and to be able to manage their condition more easily. The scheme is mainly administered through the Norwich Home Improvement Team, and is open to anyone, whether you are a home owner or renting, who is living in Norwich and who has a diagnosis of dementia. Please call: 0344 980 3333 or email: privatesectorhousing@norwich.gov.uk

You can also make a referral online at: www.norwich.gov.uk/Forms/Pages/HomeImprovementsAndAdaptationsReferrals.aspx

Great Yarmouth

Safe at Home runs a handyperson service to assist with small jobs around the home for residents of the Great Yarmouth Borough.

For example, Safe at Home can:

  • Replace tap washers and light bulbs.
  • Fit keysafes and grabrails.
  • Bleed radiators.
  • Unblock waste pipes.
  • Replace ball valves.
  • Ease doors and windows.
  • Replace broken fittings.
  • Remove trip hazards.
  • Carry out minor electrical and plumbing works.

The cost per hour for labour is reduced if you receive an income-related benefit, are disabled or suffer from a chronic illness. There is a charge for materials. Please call Safe at Home for more details on: 01493 846190.

South Norfolk

South Norfolk Council has set up an Independent Living Team to help develop and deliver the offer to the health and wellbeing and early intervention agenda.

The Independent Living Team comprises:

  • The Care and Repair Service.
  • The Integrated Housing Adaptations Team (IHAT).
  • Welfare Rights and Debt Advice.
  • The Handyperson Service.

This range of services provides support to enable South Norfolk residents to live independently in their own homes and delay the need for health and social care services or prevent the need for increased levels of support. This ranges from quick and simple jobs like installing a grab rail or smoke alarm, to housing adaptations such as a walk-in shower.

Care and Repair Services help with essential repairs and adaptations, advice and support, locating grants or loans to fund works, benefit checks and signposting to other organisations. South Norfolk Council also provides Care and Repair Services in North Norfolk and Broadland.

To find out more about the Independent Living Team or any of the above services call: 01508 533705 or email: independentlivingteam@s-norfolk.gov.uk

Tel: 01603 430598
Email: p.s.housing@broadland.gov.uk

North Norfolk
Tel: 01263 516366
Email: jane.risebrow@north-norfolk.gov.uk

The Handyperson service provides small repairs at home and in the garden. For most older and vulnerable people the work is free, but a discounted service is also available.

Kings Lynn and West Norfolk

Careline Community Service offers an essential handyperson service to help keep elderly and vulnerable people living safely in their homes.

Run by the Borough Council of King’s Lynn and West Norfolk, the handyperson service can help in a variety of ways, with minor adaptations, falls prevention and keeping people warm and safe.

Preventing falls and reducing risks in and around the home is a priority when it comes to helping people maintain their independence. The comprehensive home assessment considers all of the types of work available. It includes fitting grab rails and handrails, removing trip hazards, moving furniture to improve access and carrying out small jobs. It can help with identifying and implementing measures that assist those with memory loss, visual impairment and dementia and can recommend small solutions and give advice on how to keep warm.

The service also carries out small carpentry jobs and minor plumbing works. It can install thumb turns, window and door locks, security bolts, police-approved key safes and Careline personal alarms.

The team of visiting officers are Trusted Assessor trained and Disclosure and Barring Service (DBS) checked.

There is a range of grants and financial help available for people living in West Norfolk, depending on their financial circumstances.

The Careline and keysafe services are offered across most of Norfolk and those areas bordering Norfolk.

For more information or to book a free home assessment call: 01553 616371 or visit: www.careline-cs.org.uk