Further local help

Handy Van Repair Service

East Boro Housing Trust’s Handy Van Repair Service provides a friendly, professional repair service, providing practical, useful help around the home.

If you are aged 60 or over, own or rent your home in Bournemouth or Poole and receive benefit support, eg pension credit or attendance allowance you are eligible for the service.

Contact the service on 01202 883503 and a member of staff will be happy to help.

There is no charge for labour, no membership fees and no hidden costs. All you pay for is the cost of materials needed for your repair as the Handy Van Repair Service is funded by the Borough of Poole and Bournemouth Borough Council.

Day services

Day services are provided in a variety of locations, ranging from residential and nursing homes to community and specialist centres. The services aim to help people live as independently as possible. If you have a learning or physical disability or if you are an older person, Adult Social Care will help to support you in finding activities which will help promote independence.

To be eligible for day services Adult Social Care will have to assess your needs. This means they will have a discussion with you to agree with you the best way of organising support. They will consider your needs and decide with you what services might be suitable for you.

This is explained further on page 7.

For further information on day care services in your area visit:




Respite care and short stays

Unpaid carers sometimes need a break and this can be provided in several ways: you may wish to go into a care home yourself for a week or two; or arrange home-based respite care where another carer moves into your home; or family-based respite care where you move into another family’s home for a period. The best option for you will depend on your needs, the urgency of the situation and personal choice and cost.

If you are thinking about long-term care, but have had no experience of living in a care home, you may wish to book in for a short stay to see what it’s like. This will help you make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 39.

Supporting unpaid carers

If you look after, help or support a person who is ill, frail or disabled who cannot manage without support and do not receive pay to do this then you are a carer. The person might be a child with a disability, an adult member of your family, or a friend. You do not need to be living with the person. You do not have to be giving physical care.

The care you provide might be:

  • help with washing and dressing;
  • feeding or cooking;
  • getting about outside; or
  • emotional support and company.

Whilst looking after another person is mostly very satisfying, it can also leave you isolated, tired, resentful or angry. Caring can affect your personal life, your health, leisure time and finances. As a carer you need to think about things like:

  • the type of help that you need to continue caring;
  • whether you are willing or able to carry on caring;
  • planning for the future; and
  • how to meet your own needs.

Whether you care for someone for a few hours a week or 24 hours a day, you can access local support and services that can assist you in your role as a carer.

You can keep up-to-date with the latest news and national developments, find out about carers’ rights and benefits and search for events and activities in your local area. The Carers Hub has been developed by the Dorset Carers Partnership (DCP) that works to give local carers a voice. The Carers Hub also includes information on short-term and respite breaks for carers. Visit: www.dorsetforyou.com/carers.

Poole and Bournemouth
The Carers Information Service for people caring for someone living in Bournemouth and Poole keeps families and friends informed of helpful news and events. Regular events enable carers to meet up and enjoy an activity, some of these with the person they support. Carers will receive a free welcome pack when they join, copies of the local Caring Matters magazine, regular newsletters and a friendly team to call when they need help.

Contact 01202 458204 or visit: www.bournemouth.gov.uk/carersservices or www.boroughofpoole.com/health-and-social-care/carers/carersservices-
and-support/ to find out more.

There are different ways carers can access a break. Throughout the year there are beach huts available and a luxury holiday lodge that carers can apply to stay in.

There is a short break sitting service in both Poole and Bournemouth that runs in a similar way to the service in Dorset and is available to unpaid carers of cared for people who are over 18. It is a flexible service that provides a care worker from a local approved agency to stay with the cared for person. The service in both areas is subsidised by the local authorities, but they are all run slightly differently.

‘Home from Home’ day respite

‘Home from Home’ offers a day sitting/respite service in the ‘Home from Home’ host’s own home. Each host undertakes training, has an enhanced Disclosure and Barring Scheme police check and their home has been inspected to make sure it reaches appropriate health and safety standards. The service is managed by East Boro Housing Trust.

As well as needing a break, carers worry about what would happen to the person they support if the carer is unwell, or has an accident. Carers in Crisis is an emergency back-up scheme, available to all carers of adults over 18, that has been set up to give carers peace of mind by alerting people to keep the person being cared for safe.

In Dorset call the Adult Access Team 01305 221016 or email adultaccess@dorsetcc.gov.uk.

To find out about the support for carers, and to join the Carers in Crisis scheme or Carers Information Service, in Poole call the Adult Social Care Helpdesk on 01202 633902, or email: carersservices@poole.gov.uk.

In Bournemouth call the Carers Team on 01202 458204
or email: carersteam@bournemouth.gov.uk.

Help for carers in Dorset
Dorset County Council carers’ caseworkers provide assistance to family carers to support them in their caring role. Carers may require help in finding out information on how to find local support groups and carers’ caseworkers can assist them with this. Carers’ caseworkers may be able to support family carers to access local services which may give them a much needed break. The carers’ caseworker will carry out an assessment with carers who provide a substantial level of care. This may lead to a support plan for the carer.

Please contact the Adult Access Team on 01305 221016 or adultaccess@dorsetcc.gov.uk

Carers Direct

A one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives. Carers Direct includes:

  • details of assessments, benefits, Direct Payments, Personal Budgets and time off;
  • help to maintain, leave or return to employment;
  • help in education or training;
  • advice on how carers maintain or improve their social and
  • emotional well-being and their physical and mental health;
  • access to health and social care for the person being cared for; and
  • how to access information about, and support from, health and social care services for the person being cared for.

Visit www.nhs.uk/carersdirect
Seven days a week helpline – freephone 0808 802 0202.

Dorset Partnership for Older People Programme (POPP)

Dorset POPP is primarily a partnership between Dorset County Council, Dorset Clinical Commissioning Group, voluntary organisations and older people.

It is a complex and ambitious person-centred programme, led by the needs, desires, and aspirations of Dorset’s older people.

The vision of Dorset POPP is ‘to build supportive communities to enable older people to remain living in their own homes for as long as they wish’ by developing responsive, appropriate services and activities at a localised level.

For further information and to find out how Dorset POPP can benefit you, visit the website:
www.dorsetforyou.com/popp or call 01305 224841.

Safe and Independent Living (SAIL)

SAIL offers residents of Dorset free support, services or information to help keep them safe and independent in their own home. SAIL is a Dorset-wide partnership between local authorities, Dorset Fire and Rescue Service, Dorset Police, voluntary organisations, local groups and services, Dorset Energy Advice Service Centre, Age UK, and the local health service.

SAIL can provide people with additional support, services or information, including:

  • fitting FREE smoke detectors and having a home safety check;
  • a home energy check and information about grants for insulation;
  • benefit checks to ensure that people are receiving everything they are entitled to;
  • debt advice;
  • signposting to local social opportunities such as lunch clubs, exercise classes or learning centres; and
  • signposting to falls prevention services.

For further information and advice visit: www.dorsetfire.gov.uk/working-with-us/partnerships/formal-partnerships/sail/ or call Sue Warr on 01305 224841 or Linzi Holt
on 01305 252600.