Rated as ‘Good’ overall, staff were praised for ‘exceptional person-centred care’ and the quality of outcomes achieved for patients

The Care Quality Commission (CQC) has rated Cygnet Healthcare’s Lowry House, a residential care home for adults with learning disabilities, as an ‘Outstanding’ responsive service and ‘Good’ overall.

The report praised staff for the quality of care provided, noting that patients received ‘exceptional person-centred care which was specifically designed to be reflective of their choices and preferences’ and placed people at the heart ‘of all decisions about their care and support’. The team at Lowry House were further commended for their ‘excellent understanding of people’s needs’  and for being ‘creative in providing truly person-centred care which achieved better than expected outcomes for people’.

Promoting independence, empowering residents

The CQC reported that the Lowry House team empowered patients, working to ‘develop life skills and promote independence’, further noting that service users ‘were supported to have maximum choice and control of their lives’. Staff were also praised for supporting people ‘in the least restrictive way possible and in their best interest’ and for fully involving people, family and staff together in developing care plans. The CQC also highlighted ‘numerous examples of how people had been supported to identify lifelong aspirations’ and to achieve these at their own pace.

Lowry House was also recognised for efforts to encourage patients’ participation within the community, noting that service users were provided ‘with opportunities to develop and maintain friendships and relationships’, including active support from staff to ‘maintain family relationships including visits to the family home’.

A great achievement

Ryan Hartnett, Home Manager said: “Everyone at Lowry House is extremely proud of the CQC report, which recognises the outstanding outcomes for the individuals we support. The team has achieved this by providing truly person-centred care. We are delighted that the report recognises that staff have gone above and beyond to enable the individuals to achieve their lifelong aspirations no matter how complex a challenge.”

Dr Tony Romero, CEO Cygnet Health Care said: “I am delighted to see the exceptional standard of care provided by the team at Lowry House highlighted in this report from the CQC. We are proud of their passion and commitment in helping achieve excellent outcomes for the people we care for. It is always truly rewarding to see praise from our patients’ families as testimony to the kindness of the care provided by the team.”