If you need more help


If, after initial short-term help, it is felt that you require ongoing care and support, the Council will work with you to identify your needs. We will do this by carrying out an assessment, which will include discussions around:

  • health – including mental health, physical disability, sensory impairments, for example your eyesight and hearing and mobility, such as how far you can walk, can you manage the stairs to get to bed, etc;
  • personal care or activities of daily living, home environment and where you live;
  • social support and relationships including if you have someone who cares for you;
  • involvement in work, education and learning; and
  • wellbeing, abuse or neglect.

If you have a family carer they will also be offered an assessment of their needs.

The Council often needs to take advice from health professionals. If you have other people involved in your care and support, for example, your doctor, district nurse or occupational therapist, we will talk to them to get the fullest picture of your needs.

Support planning

Once your completed assessment has been agreed by your care manager, you will need to prepare your support plan. You should be at the centre of developing your support plan, with the help, if you want and need it, of people who know you well, people like family and friends, or your care manager.

Your support plan will record what help you need, your desired outcomes and what difference it will make to your life and will be fully costed so that we can see how the money the Council contributes towards your care is being used. Isle of Wight Council will give you a copy of your plan.

Self-Directed Support

Self-Directed Support is about people being in control of the support they need to live the life they choose.

You may have heard it being referred to as ‘personalisation’ or ‘personal budgets’. There are different ways to describe it, but whatever name’s given to it – it’s about giving people real power and control over their lives.

A personal budget is the amount of money the Council contributes towards your eligible care needs and is designed to help you take control over your life, so that you can meet your care needs and manage your own support.

Personal budgets are designed for people who live in their own homes and cannot be used to pay for residential care.

There are three different personal budget options:

Direct payment personal budget

Your personal budget will be paid into a bank account which has been set up specifically for this purpose. You can use the money to organise, buy and manage your agreed care and support. Please note that you will not be able to use this funding to purchase services provided directly by the Isle of Wight Council. You don’t have to manage the direct payment personal budget on your own; you could ask a friend or relative to help you. There are also organisations that will manage the money for you and use it to pay for the things on your support plan.

Split personal budget

This is where you choose to have a direct payment personal budget but want to use services provided directly by the Isle of Wight Council. The Council will keep the money needed to pay for any internal services provided by the Council and you will receive the remainder of your personal budget as a direct payment personal budget.

Managed account personal budget

Under this option, you will not be given the money agreed in your personal budget, instead the Isle of Wight Council will use the money to organise, buy and manage your agreed care and support for you.

For more information about paying for your care please see page 9.

The Care Quality Commission (CQC)

To help to keep people safe, the Government has a system that checks and regulates adult social care services.

Registration is at the centre of this system. The organisation that manages this system on behalf of the Government is called the Care Quality Commission (CQC).

All health and social care organisations that deliver services must be registered with the CQC. Organisations must show they are meeting essential standards of quality and safety across all the activities and services they provide. It ensures that people can expect services to meet essential standards that respect their dignity and protect their rights.

Inspection reports for individual organisations are available to view on their website.

For further information, visit: www.cqc.org.uk