Carers Matter Norfolk

The service providing support to unpaid carers across the county, funded by Norfolk County Council and the NHS.

Support can be given to anyone caring for someone living in Norfolk. It doesn’t matter whether the carer lives in the county or elsewhere.

All services provided by Carers Matter Norfolk are free and are available to people aged 16 or over caring for an adult.

The Norfolk carers’ service offers:

  • The Carers Matter advice line.
  • Information and advice.
  • A listening ear.
  • Peer support.
  • Carers’ emergency plans.
  • Support with filling in forms online (e.g. for a blue badge or benefits).

Carers Matter Norfolk advice line

The Carers Matter Advice Line can provide information and advice on a wide range of issues.

These include:

  • Support with accessing local services, e.g. peer support groups for carers, dementia cafés and other local social activities.
  • Information on carers’ rights (including rights in the workplace).
  • Accessing health and social care services.
  • Help claiming benefits.
  • Housing solutions for older or disabled people and their carers.
  • Equipment and adaptations, including Assistive Technology.
  • Education, volunteering and training for carers.
  • Legal tasks, such as setting up a Power of Attorney or Deputyship.
  • Issues with finance and care.

Carers Norfolk advice line opening hours

  • Monday to Friday, 8.00am to 8.00pm
  • Saturday, 4.00pm to 8.00pm
  • Sunday, 8.00am to 12.00pm

The Advice Line Team can refer people to other Carers Matter Norfolk services. This might be community support, counselling, education and training or membership and voice. They can also signpost carers or refer them to other services and support to help the carer achieve what matters to them.

The POD online carers’ community

Carers Matter Norfolk has an online carers’ community called ‘The POD’. Here, you can join message boards, groups and forums, have your own profile and meet people in a similar situation to yours.

You can access information and advice 24/7 and even speak to health professionals, including a GP.

Community support by Carers Matter Norfolk

One-to-one support for carers is provided in the community by a team of Carer Connectors and community support volunteers.

They can speak to you face-to-face and carry out:

  • Preventative assessments – helping you to maintain your health and wellbeing while you’re caring for someone else.
  • Support planning, including help to increase your local support networks.
  • Advocacy and representation, like support applying for NHS Continuing Healthcare and help with benefits appeals.
  • Support to access entitlements or grants.
  • Emotional support for carers, befriending and support to attend local activities.

Counselling for carers in Norfolk

Carers Matter Norfolk offers telephone and online counselling for people who are looking after a family member or friend.

They can help if you need some help with managing stress or loneliness because of your caring role, and can help if you need support to cope with processing a change in your relationship. This can be especially necessary if you are caring for your spouse or a parent.

This service is available via Skype, FaceTime, Twitter and Facebook.

Education and Training

Another service offered for carers in Norfolk is the online e-learning portal. This can help people who are caring for someone with dementia, or any carer who needs help with self-advocacy, managing behaviour, and many other areas of caring.

Education and training events are run across the county, so contact the advice line to book a place.

If you belong to a Carers Peer Support Group, you can choose the topics covered and the education and training sessions can be tailored to you.

Membership and Voice

Carers Matter Norfolk can also offer free Carers Council for Norfolk membership, so you can receive the newsletter and have your voice heard.

As well as this, grants for carers groups are available and you can even join the involvement register to help shape services, contribute to research and become involved in media discussions.

How  to contact Carers Matter Norfolk

Freephone: 0808 808 9876

Tel: 01603 219924



Twitter: @NFKFamilyCarers