Managers and staff at Rose Lodge Care Home in Market Deeping were delighted with their overall ‘Good’ rating following a recent inspection by the Care Quality Commission (CQC).
The report rated the care home good in all areas, highlighting that people were involved in decisions about their care wherever possible and that staff took time to listen to people’s choices and responded to these appropriately.
“We are very pleased with the report findings”, said Alykhan Kachra, Managing Director of Country Court Care. “The staff team here at Rose Lodge Care Home go the extra mile every day to create a welcoming and homely environment for our residents, this is reflected in the positive comments in the report”.
The report noted that people and their loved ones spoken highly of Home Manager, Natalie White and how she ran the home. It was noted that Natalie spent time with people and their relatives making sure they were satisfied with the quality of care provided. One relative said “She’s on the ball and will do anything to oblige you.”
The report mentions that people were complimentary about the activities available to them at Rose Lodge and that activities were based on people’s interests and things that mattered to them. One person said, “They have things on often like quizzes and get entertainers in now and then. They took me in a wheelchair round the town the other day.” Another person said, “I join in if I’m up to it. I like the quizzes and bingo. We went to the garden centre on a trip and a carer will take me to church most Sundays.” People’s loved ones spoke highly of the activities available. One relative said, “All the activity girls are fantastic. A great team and they gel well. The fun and games we have here is amazing. They’re a jolly lot and everyone is involved and gets attention. They put the residents’ needs first all the time.”
The report found the service to be safe and that there were sufficient staff to meet people’s care needs. The service was found to be effective and noted that staff had the skills and knowledge they needed to offer good care to people. The inspectors also noted that staff communicated well with each other and spoke about people’s care needs in professional and knowledgeable ways.
During the inspection the CQC inspectors spoke to six residents and nine family members and friends, as well as members of staff and health care professionals visiting patients the home. People who used the service and relatives were complimentary about the staff. The report quoted a relative who said, “It’s a lovely place and they’re [the staff are] always helpful and can’t do enough for people.”