Services in Wirral

Services in Wirral

Wirral Well

Wirral Well is a free online service which collects together information well-being, health and social care services in Wirral, together with community activities and events listings.

Wirral Well contains information about anything from getting outdoors and active, art classes, growing your own food, complimentary therapies to statutory health and social care services such as information on care homes, assistive technology and managing long term health conditions.

Whether you want information for your own wellbeing or are looking for services to help others the site is there to help. Please visit

Wirral P.O.P.I.N.

What is the P.O.P.I.N. Service?
Promoting Older People’s Independence Network (P.O.P.I.N.) is a free service to all people of 65 and over in their own homes.

The service aims to:

  • help people stay independent within their own homes
  • promote safety in the home
  • give advice on staying healthy and promote general well-being
  • assist people to improve their income
  • reduce the need for domiciliary support and/or residential care
  • prevent people’s circumstances deteriorating

You can self-refer or be referred by family, friends or professionals, as long as you give consent. The P.O.P.I.N. advisor will visit on a day and time that is convenient and complete an assessment to help identify any needs. The advisor will give advice and information about different services available to help maintain independence in the home.

Promoting Older Peoples Independence Network (P.O.P.I.N.)
P.O.P.I.N. is available Monday to Friday from 9am – 5pm
Tel: 0151 666 4659

Wirral Short Term Assessment and Reablement (S.T.A.R.) Service

What is the S.T.A.R. service?
The service is provided by health professionals and social care staff who will assess you in your home, to get a clearer idea of your needs and help you regain your independence.

If you wish to benefit from this service, it is important that you understand that the aim will be to encourage you to do as many things for yourself as possible.

The service is provided for one to three weeks but may continue for a maximum of six weeks depending on your progress.

Who is this service for?
You may have been a hospital in-patient or be living in your own home but will have been assessed as needing the service by a care manager from the Department of Adult Social Services or an occupational therapist from the hospital or intermediate care services. The service is aimed at people aged 18 or over who live in Wirral.

What sort of things will the team look at?
Wirral S.T.A.R. will look at what you used to do and find ways to enable you to become more independent. The ways the team can help include:

  • increasing your confidence
  • finding new ways for you to do things
  • providing you with specialist equipment or technology if necessary
  • offering practical help and encouragement

Your programme of reablement will focus on everyday issues such as:

  • washing and dressing
  • advice on how to reduce the risk of falls
  • helping you cope with memory problems
  • coping with practical tasks such as laundry and cooking
  • getting around your home
  • practice using specialised equipment
  • supporting you in getting into the habit of taking prescribed medication regularly

The team may also work with other organisations that may be able to help you with your day to day activities.

Will I be charged for this service?
There is no charge for this service, however, if you require ongoing support, you may, following a financial assessment, have to contribute towards the cost.

Wirral Assistive Technology Service

The Wirral Assistive Technology Service, which is also known as ‘telecare’, is a service that uses simple equipment to support people to live safely and independently in their own home. It provides reassurance and peace of mind to individuals, whilst also providing support to carers. To see how assistive technology can be used around the home and to read some case studies, visit our Interactive Smart House.

The service is provided via personalised assistive technology packages to support individuals, with assistance available 24 hours a day, 365 days a year via connection to a response centre. Advisers from accredited provider Seniorlink Eldercare can help individuals choose the sensors and detectors to assist them to stay safe in their own home. The assistive technology fact sheet provides further information of the service and a short summary of some of the equipment available.

How assistive technology works
Discreet sensors and detectors are connected by a telephone line to the response centre, which is staffed 24 hours a day, 365 days a year. This means that help is always at hand.

If an incident occurs such as a fall or if there is a request for help, the sensor is activated, which alerts the control centre, carer or family member.

Trained operators respond to calls immediately to offer support and advice. If necessary, they will contact family, friends, carer(s), or send a mobile responder from the team to visit the individual’s home to check they are OK.

For further information or to ask for an assessment, contact the Central Advice and Duty Team on 0151 606 2006.