Staying independent, being safe

If you are beginning to find everyday tasks more difficult or you have a disability, then you may need some additional support to help you. It might be easy to identify the care and support you need, or you may need some help to do this. You should speak with people who know you well to see what support they think you need – they may notice areas where you need help that you hadn’t thought about.

Once you’ve thought about the areas you need help with, there are lots of ways to find that support. You can use this Directory, look on the internet, including this Directory’s website, speak to other people who have help and support or speak with
organisations like People Matter IW.

People Matter IW

People Matter IW is the Island’s user-led organisation. Its primary aim is to support Island residents to shape, direct and manage the support and services they need to live the life they choose. It provides information about the many different organisations on the Island that offer help, advice and support. It also has an Independent Living Centre which helps people to remain independent in their own homes for as long as possible by providing information and advice and the opportunity to ‘try before you buy’ across a wide range of aids and equipment.

People Matter IW is building a strong, independent collective voice for individuals and relevant organisations, to influence policy and practice and to be heard at higher
strategic levels.

People Matter IW is a member organisation and welcomes anyone who defines themselves as having support needs, or organisations that support people with support needs – including disabilities (temporary or permanent), people with mental health concerns, family carers and people in receipt of personal budgets, as well as those who fund their own support.

People Matter IW also provides a free employment information and advice service for anyone considering recruiting a Personal Assistant (someone who is paid to support a person with a range of tasks to help them live their lives and achieve their goals).

They also offer a low cost Personal Assistant facilitation service, where they can support people with the recruitment, contract writing and risk assessing of an identified Personal Assistant.

People Matter IW
Independent Living Centre
Downside Community and Learning Centre
Isle of Wight PO30 2AX
Telephone: 01983 241494

Aids and equipment

There are lots of aids and equipment which help people to remain independent. They include things that will help you to:

  • use the toilet, wash or bathe;
  • manage eating or drinking;
  • do household chores like cooking or tidying up; and
  • get around your home or garden.

To make sure you get the right equipment to help you, you can arrange an appointment to attend People Matter IW’s Independent Living Centre where you can have your needs assessed by trained staff and then ‘try before you buy’.

For more information or to arrange a meeting, contact People Matter IW’s Independent Living Centre on: 01983 241494.


Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered, and an alert is received either by trained operators at a 24 hour call centre, or directly by a relative
or carer.

Telecare can allow users to remain independent with relatives and carers feeling reassured, safe in the knowledge that should an incident occur, they will know.

Some devices can also help monitor particular health conditions and reduce the need for hospital admission.

Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of reasons – that could be because of living alone, frailty or the need to summon help in an emergency. It could also be used as a short-term measure during a period of

For more information please call People Matter IW on: 01983 241494 or Wightcare on: 01983 821105 (24 hours a day, 7 days a week).

For more information about paying for your care please see page 9.

Community Alarms

A Community Alarm provides peace of mind for people who feel at risk in their own home. It is run by Wightcare and operates 24 hours a day, 365 days a year. This service can give you the freedom to live your life independently knowing that you can obtain assistance when you need it.

The service is available to purchase by anyone who feels at risk in their own home because of their age, disability, isolation, illness or vulnerability.

It works via a special alarm unit connected to the telephone line. The alarm unit has a built-in button, which you press to obtain assistance. Alternatively, the alarm can be activated by a pendant which is worn around the neck or on a wrist band. The range of the pendant allows you to live normally in your home.

For more information please call Wightcare on: 01983 821105 (24 hours a day, 7 days a week).

For more information about paying for your care please see page 9.

Adapting your home

If you have mobility problems and aids and equipment are not enough to help you get around, then adaptations to your home may help.

In order to see if you are eligible for funding for an adaptation, an assessment will be carried out. If it is agreed that you need adaptations to your home a referral will be made to Occupational Therapy who will look at your needs in depth.

Dementia care

If you are worried that your memory – or that of someone you know – is getting noticeably worse, or if memory loss is beginning to have an effect on everyday life, it is worth sharing your worries and seeking advice. Although there are many reasons for memory loss, it can sometimes be an early sign of a medical condition such as dementia. The earlier you seek help the better as there may be support or treatment available that can help you.

You should first have a chat with your GP, who will address your concerns or arrange for further investigation.

You may be referred to a local memory monitoring service where a formal diagnosis can be made.

People Matter IW can provide information about services and support available for people with dementia and their families. This can include support such as social activities, assistive technology, aids and equipment, home care and short respite breaks that will help you feel safe and remain independent at home.

For more information please contact People Matter IW on: 01983 241494.

Being safe – safeguarding adults at risk

Everyone should be able to live their lives free from fear and harm – it is important that people are as safe as possible. This is sometimes more difficult for people who are vulnerable, whether that’s because of their age, mental or physical problems, sensory loss, or physical or
learning disabilities.

Are you, or someone you know, being harmed, exploited or neglected (including self-neglect)? Then you need to speak out.

If you have heard or seen something that worries you, or if you think someone is being abused, please tell us about it.

You can report your concerns by telephoning the Safeguarding Team on: 01983 814980 or emailing them at: If it is outside normal office hours, then you can call the Emergency Duty Team on: 01983 821105. If you feel that the person is in immediate danger contact the police by telephoning 999.