Useful contacts

Useful contacts


Advonet Supporting and Promoting Advocacy
Advocacy is a way of making sure someone’s voice is heard when a decision is made. It involves looking at choices, enabling people to know their rights and helping to defend those rights.

Telephone: 0113 244 9045


Carers Leeds
Drop-in Tues – Fri 9.30am to 3.30pm. Call Mon – Fri 9.30am to 4.00pm.
6-8 The Headrow, Leeds LS1 6PT
Telephone: 0113 246 8338

Carers UK
Carers Line: 0808 808 7777 (10am – 12 noon and 2pm – 4pm Weds and Thurs only)
20 Great Dover Street, London SE1 4LX
Leeds branch – telephone: 0113 246 8338


Alzheimer’s Society
Armley Grange, Armley Grange Drive
Leeds LS12 3QH
Telephone: 0113 231 1727

Disability (see also Learning Disabilities)

DIAL – Disability Information and Advice Line
The Mary Thornton Suite
Armley Grange Drive, Leeds LS12 3QH
Telephone: 0113 214 3630
Textphone: 0113 214 3627

Leeds Centre for Integrated Living
Armley Grange Drive
Leeds LS12 3QH
Telephone: 0113 2143599
Minicom: 0113 2143598
Fax: 0113 214 3595

William Merritt Disabled Living Centre and Mobility Service (WMDLC)
Provide free advice, assessments, demonstrations, equipment and adaptations for disabled people.
William Merritt Centre
St Mary’s Hospital
Greenhill Road
Leeds LS12 3QE

Disabled Living Centre – Telephone: 0113 305 5332
Mobility Service – Telephone: 0113 305 5288


The Money Advice Service
A new independent advice organisation here to help everyone manage their money better.
Telephone: 0300 500 5000

General advice

Leeds Directory
Care and Repair (see under Home maintenance and repairs) also run the Leeds Directory, which lets you search for reliable personal care, tradespeople and other services in your local area, postcode or right across Leeds.

The Directory is available online at: or you can call the helpline on 0113 391 8333.


If you have a health concern always contact your GP or NHS Direct on 0845 46 47.

For other information and support, or for advice about making a complaint about a health service, contact:

PALS (Patient Advice and Liaison Service)

  • For general health care outside of hospital: Freephone: 0800 052 5270 or Textphone: 0113 305 9495
  • Mental health and learning disability services: Telephone: 0800 0525 0790
  • Ambulance services: Telephone: 01924 582198


Stroke Association
Information, advice and support for people who have had strokes, their friends, families, carers and professionals. Also offers a ‘listening ear’ service. For details of local services, contact us:
Helpline: 0845 30 33 100

Home maintenance and repairs

Care and Repair Leeds
Charity that provides a wide range of services to help older and disabled people on low incomes to live independently. Services include home maintenance and minor repairs: For more information telephone 0113 240 6009.

Inspecting and monitoring care services

The Care Quality Commission (CQC)
The CQC registers and inspects all care services, including care homes run by the Council. It looks very carefully at all aspects of the home such as care practices, the building, the suitability of the people running the home, facilities and staffing.

For enquires about care services in the Leeds and Bradford area please contact the local office:

Leeds office:
Care Quality Commission, St Paul’s House
23 Park Square (South), Leeds LS1 2ND
Telephone: 0113 220 4600

Head office:
Care Quality Commission
City Gate, Gallow Gate
Newcastle NE1 4PA
Telephone: 03000 616161

Learning Disabilities

People In Action
Working with and for people with learning difficulties and disabilities to enable society to meet their needs.
For more information telephone: 0113 247 0411

Mencap Through the Maze
Alexandra House
2 Well Lane
Chapel Allerton
Leeds LS7 4PQ
Telephone: 0113 269 1889

Older people

Age UK Leeds (was Age Concern and Help the Aged)
Available Mon to Fri: 9.30am to 2.30pm for personal callers and 9.00am to 4.00pm for telephone enquiries.
Advice and information line – telephone: 0113 389 3003/4
Telephone: 0113 245 8579

Leeds Centre for Integrated Living
Armley Grange Drive
Leeds LS12 3QH
Telephone: 0113 214 3599
Minicom: 0113 214 3598
Fax: 0113 214 3595

Relatives and Residents Association
Advice about living in or moving into a care home.
Advice and information line: 0202 7359 8136
Leeds branch – telephone: 0113 278 4416

Personal budgets

Help and advice for people using direct payments and the Independent Living Fund.
Leeds Centre for Integrated Living
Armley Grange Drive, Leeds LS12 3QH
Telephone: 0113 214 3599

Personal Budgets Peer Support Network (also known as ‘Free to Live’)
This service can help if:

  • you use, or are thinking of using, a personal budget or direct payment to manage your own social care support in Leeds, or
  • you’d like help or advice from people already using personal budgets or direct payments.
  • Contact ‘Free to Live’ on 0113 214 3594

    Voluntary services

    Voluntary Action Leeds
    For more information on voluntary services within Leeds see the Voluntary Action Leeds website:
    Tel: 0113 297 7920