Useful local contacts in Norfolk
Norfolk County Council is not the only provider of social care services. In fact, more and more of the services we provide to people are arranged or commissioned via organisations in the private or voluntary sector.
The Norfolk Directory is a good source of information about the different types of services and support available to people in Norfolk. www.norfolk.gov.uk/directory
Many different organisations can also give you advice and information about social care and other related issues.
Equal Lives provides advice and advocacy on disability rights issues.
Tel: 01508 491210
POhWER Norfolk provides Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguarding (DoLS) and Relevant Paid Person’s Representative services (RPPR).
All services can be accessed via a direct independent advice and signposting service from 8am to 8pm, Monday to Friday.
Tel: 0300 456 2370
Carers Agency Partnership
One stop shop for carers to get information and advice.
Helpline: 0808 808 9876, 9am to 5pm, Monday to Friday, 10am to 2pm, Saturday
Care and research charity providing a range of support services for people with dementia, their families and their carers in Norfolk.
For information, advice and advocacy and to discuss any dementia issues contact:
National Dementia Helpline: 0300 222 1122
Monday to Friday, 9am to 5pm, Saturday and Sunday, 10 am to 4 pm
Alzheimer’s Society Dementia Support
Dementia Friends is about giving more people an understanding of dementia and the small things that could make a difference to people living in their community. Anyone of any age can be a Dementia Friend.
Tel: 0207 423 3500 and ask for Dementia Friends
Aims to provide a range of services to people with varying degrees of hearing loss and to raise awareness.
Tel: 01603 660889
Minicom: 01603 661113
Textphone: 07932 069352
Provides a range of information, advice, services and projects
Norfolk and Norwich Scope Association (NANSA)
Local charity that supports, educates and helps people with disabilities in Norfolk to develop skills that will give individuals independence and life choices to achieve their potential.
Tel: 01603 627662
Norfolk and Norwich Association for the Blind
Provides support for all people with poor sight in Norfolk and Norwich.
Norfolk Deaf Association
Offers support, advice and information to people with hearing loss and their families.
West Norfolk Deaf Association
Gives free help, advice and support to people with hearing loss.
Tel: 01553 773399
Textphone: 01553 774766
A user-led organisation run by people with learning difficulties to support people with learning difficulties.
Tel: 01603 631433
If you think you or someone you know have a problem with alcohol call for completely confidential advice and support.
Tel: 0845 769 7555 (Calls charged at local rate).
Offers confidential one-to-one and group support to anyone living with or affected by HIV/AIDS living in Norfolk.
Will Chapple or Angela Lowe,
23 Cathedral Street,
Norwich NR1 1LU
NORCAS, part of the Phoenix Futures Group
Provides support services throughout Norfolk and Suffolk for people experiencing or affected by alcohol, drugs and gambling problems.
Welfare Rights Service (Norfolk only)
Welfare rights, advocacy and benefits support for anyone who is, or has been affected by alcohol, drugs or gambling.
GamCare counselling and support (Norfolk and Suffolk)
One-to-one counselling and support for adults experiencing or affected by problematic gambling.
Older People’s Service 65+ (Norfolk and Suffolk)
One-to-one specialist support for individuals aged 65 and over experiencing issues around alcohol, illegal substances, over the counter and prescription medication.
Young People’s Affected Others Service (Norwich and Great Yarmouth)
Free one-to-one support and group work for young people aged seven to 17 affected by parental alcohol and drug misuse.
Norfolk Recovery Partnership (NRP)
Provides Norfolk residents with a service which provides treatment and advice for adults with drug and alcohol issues and also offers support for friends and families.
Patient Advice and Liaison Service (PALS)
Provides advice about your local health services in Norfolk within hospitals.
Norfolk and Norwich University Hospital
Norwich NR4 7UY
Tel: 01603 286286
James Paget University Hospital
Lowestoft Road, Gorleston,
Great Yarmouth NR31 6LA
Tel: 01493 452452
Queen Elizabeth Hospital
King’s Lynn PE30 4ET
Tel: 01553 613613
West Suffolk Hospital
Bury St Edmunds IP33 2QZ
Tel: 01284 713000
Norfolk Community Law Service
Provides free, independent and confidential legal advice on a range of issues including welfare benefits, debt, family, employment, domestic abuse and discrimination.
Provides advice and information for people with mental health issues.
Great Yarmouth and Waveney MIND
Infoline: 0300 123 3393
Tel: 01493 842129
Norwich and Central Norfolk MIND
Tel: 01603 432457
West Norfolk MIND
Tel: 01553 776966
Age UK Norfolk
Provides information, advice and support on a range of issues.
300 St Faith’s Road,
Norwich NR6 7BJ
Adviceline: 0300 500 1217
Age UK Norwich
Provides advice and support for older people in Norwich.
60-62 London Street,
Norwich NR2 1JX
Adviceline: 01603 496333
Citizens Advice Bureaux
Provide free information, advice and assistance on any difficulties people face in everyday life. The Citizens Advice Bureau website also provides links to sources of advice on a wide range of topics: www.adviceguide.org.uk
Contact details for all regions
Adviceline: 03444 111 444
Town Hall, Queens Square,
Attleborough NR17 2AF
Diss, Thetford and District
Diss IP22 4EH
Tel: 01379 651333 (Diss)
Tel: 01842 752777 (Thetford)
Tel: 01842 764860 – Welfare Rights and Money Advice (Thetford)
The Old Rectory,
21 Oak Street,
Norfolk NR21 9DX
2 Stonecutters Way,
Great Yarmouth NR30 1HF
King’s Lynn Office
26 St Nicholas Street,
King’s Lynn PE30 1LY
Holt NR25 6DN
Tel: 01263 713849
Dereham NR19 2TX
Watton IP25 6EB
The CAB Offices,
Norfolk NR28 9DE
St George’s Street,
St Crispin’s House,
Norwich NR3 1PD
Tel: 01603 660857
6 Griffith Court,
Wymondham NR18 0GU
Tel: 01953 713622
Norfolk Community Advice Network Directory
A searchable directory for organisations in Norfolk that provide information and advice on community care, debt, discrimination, domestic abuse, employment, family, finances, housing, immigration and welfare benefits.
Lifelong support for members and ex-members of the forces and their families. Help in your hour of need.
Army Reserve Centre,
325 Aylsham Road,
Norwich NR3 2AB
Tel: 01603 403322 (24-hour answerphone)
The Bridge Plus+
Improves community bonds through community activities and services, with a focus on supporting Black and Minority Ethnic (BME) communities.
The Bridge Plus+ can arrange for translation/interpreting support from our volunteers.
Suite 209 Sackville Place,
44-48 Magdalen Street,
Norfolk NR3 1JU
Open Monday to Friday, 10am to 3pm by appointment
The Silver Line
A free 24-hour dedicated helpline for older people across the UK. It aims to combat loneliness in the over-65s by providing friendship, information and advice.
Tel: 0800 470 8090