Useful local contacts in Norfolk

Norfolk County Council is not the only provider of social care services. In fact, more and more of the services we provide to people are arranged or commissioned via organisations in the private or voluntary sector.

The Norfolk Directory is a good source of information about the different types of services and support available to people in Norfolk.

Many different organisations can also give you advice and information about social care and other related issues.


Equal Lives
Equal Lives provides advice and advocacy on disability rights issues.

Tel: 01508 491210

POhWER Norfolk
POhWER Norfolk provides Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguarding (DoLS) and Relevant Paid Person’s Representative services (RPPR).

All services can be accessed via a direct independent advice and signposting service from 8am to 8pm, Monday to Friday.

Tel: 0300 456 2370


Carers Agency Partnership
One stop shop for carers to get information and advice.

Helpline: 0808 808 9876, 9am to 5pm, Monday to Friday, 10am to 2pm, Saturday


Alzheimer’s Society
Care and research charity providing a range of support services for people with dementia, their families and their carers in Norfolk.

For information, advice and advocacy and to discuss any dementia issues contact:

National Dementia Helpline: 0300 222 1122
Monday to Friday, 9am to 5pm, Saturday and Sunday, 10 am to 4 pm

Alzheimer’s Society Dementia Support

Tel: 01603 763556, Monday to Friday, 9am to 5pm

Dementia Friends
Dementia Friends is about giving more people an understanding of dementia and the small things that could make a difference to people living in their community. Anyone of any age can be a Dementia Friend.

Tel: 0207 423 3500 and ask for Dementia Friends


Deaf Connexions
Aims to provide a range of services to people with varying degrees of hearing loss and to raise awareness.

Tel: 01603 660889
Minicom: 01603 661113
Textphone: 07932 069352

Equal Lives
Provides a range of information, advice, services and projects

Tel: 01508 491210

Norfolk and Norwich Scope Association (NANSA)
Local charity that supports, educates and helps people with disabilities in Norfolk to develop skills that will give individuals independence and life choices to achieve their potential.

Adult Centre
Tel: 01603 627662

Family Centre
Tel: 01603 414109

Norfolk and Norwich Association for the Blind
Provides support for all people with poor sight in Norfolk and Norwich.

Tel: 01603 629558

Norfolk Deaf Association
Offers support, advice and information to people with hearing loss and their families.

Tel/Minicom: 01603 404440
Fax: 01603 404433

West Norfolk Deaf Association
Gives free help, advice and support to people with hearing loss.

Tel: 01553 773399
Textphone: 01553 774766

Opening Doors
A user-led organisation run by people with learning difficulties to support people with learning difficulties.

Tel: 01603 631433


Alcoholics Anonymous
If you think you or someone you know have a problem with alcohol call for completely confidential advice and support.

Tel: 0845 769 7555 (Calls charged at local rate).

Offers confidential one-to-one and group support to anyone living with or affected by HIV/AIDS living in Norfolk.

Will Chapple or Angela Lowe,
23 Cathedral Street,
Norwich NR1 1LU

Tel: 01603 667700

NORCAS, part of the Phoenix Futures Group
Provides support services throughout Norfolk and Suffolk for people experiencing or affected by alcohol, drugs and gambling problems.

Welfare Rights Service (Norfolk only)
Welfare rights, advocacy and benefits support for anyone who is, or has been affected by alcohol, drugs or gambling.


GamCare counselling and support (Norfolk and Suffolk)
One-to-one counselling and support for adults experiencing or affected by problematic gambling.


Older People’s Service 65+ (Norfolk and Suffolk)
One-to-one specialist support for individuals aged 65 and over experiencing issues around alcohol, illegal substances, over the counter and prescription medication.


Young People’s Affected Others Service (Norwich and Great Yarmouth)
Free one-to-one support and group work for young people aged seven to 17 affected by parental alcohol and drug misuse.

Tel: 01603 660070
Freephone: 0808 2081701
Fax: 01603 729889

Norfolk Recovery Partnership (NRP)
Provides Norfolk residents with a service which provides treatment and advice for adults with drug and alcohol issues and also offers support for friends and families.

Tel: 0300 790 0227 (24-hour contact number)

Patient Advice and Liaison Service (PALS)
Provides advice about your local health services in Norfolk within hospitals.

Norfolk and Norwich University Hospital
Colney Lane,
Norwich NR4 7UY

Tel: 01603 286286

James Paget University Hospital
Lowestoft Road, Gorleston,
Great Yarmouth NR31 6LA

Tel: 01493 452452

Queen Elizabeth Hospital
Gayton Road,
King’s Lynn PE30 4ET

Tel: 01553 613613

West Suffolk Hospital
Hardwick Lane,
Bury St Edmunds IP33 2QZ

Tel: 01284 713000

Legal advice

Norfolk Community Law Service
Provides free, independent and confidential legal advice on a range of issues including welfare benefits, debt, family, employment, domestic abuse and discrimination.

Tel: 01603 496623

Mental Health

Provides advice and information for people with mental health issues.

Great Yarmouth and Waveney MIND
Infoline: 0300 123 3393
Tel: 01493 842129

Norwich and Central Norfolk MIND
Tel: 01603 432457

West Norfolk MIND
Tel: 01553 776966

Older people

Age UK Norfolk
Provides information, advice and support on a range of issues.

300 St Faith’s Road,
Old Catton,
Norwich NR6 7BJ

Adviceline: 0300 500 1217

Other advice

Age UK Norwich
Provides advice and support for older people in Norwich.

60-62 London Street,
Norwich NR2 1JX

Adviceline: 01603 496333

Citizens Advice Bureaux
Provide free information, advice and assistance on any difficulties people face in everyday life. The Citizens Advice Bureau website also provides links to sources of advice on a wide range of topics:

Contact details for all regions

Adviceline: 03444 111 444

Town Hall, Queens Square,
Attleborough NR17 2AF

Diss, Thetford and District
Shelfanger Road,
Diss IP22 4EH

Tel: 01379 651333 (Diss)
Tel: 01842 752777 (Thetford)
Tel: 01842 764860 – Welfare Rights and Money Advice (Thetford)

The Old Rectory,
21 Oak Street,
Norfolk NR21 9DX

Great Yarmouth
2 Stonecutters Way,
Great Yarmouth NR30 1HF

King’s Lynn Office
White’s House,
26 St Nicholas Street,
King’s Lynn PE30 1LY

Kerridge Way,
Holt NR25 6DN

Tel: 01263 713849

Assembly Rooms,
Ruthen Place,
Dereham NR19 2TX

The Cabin,
Harvey Street,
Watton IP25 6EB

North Walsham
The CAB Offices,
New Road,
North Walsham,
Norfolk NR28 9DE

St George’s Street,
St Crispin’s House,
Norwich NR3 1PD

Tel: 01603 660857  

6 Griffith Court,
Wymondham NR18 0GU

Tel: 01953 713622

Norfolk Community Advice Network Directory
A searchable directory for organisations in Norfolk that provide information and advice on community care, debt, discrimination, domestic abuse, employment, family, finances, housing, immigration and welfare benefits.


Lifelong support for members and ex-members of the forces and their families. Help in your hour of need.

Army Reserve Centre,
325 Aylsham Road,
Norwich NR3 2AB

Tel: 01603 403322 (24-hour answerphone)

The Bridge Plus+
Improves community bonds through community activities and services, with a focus on supporting Black and Minority Ethnic (BME) communities.

The Bridge Plus+ can arrange for translation/interpreting support from our volunteers.

Tel: 01603 617076

Suite 209 Sackville Place,
44-48 Magdalen Street,
Norfolk NR3 1JU

Open Monday to Friday, 10am to 3pm by appointment

The Silver Line
A free 24-hour dedicated helpline for older people across the UK. It aims to combat loneliness in the over-65s by providing friendship, information and advice.

Tel: 0800 470 8090