Useful local contacts in Shropshire

Useful local contacts

Advocacy services

All services are free, providing advocacy and independent information, advice, support to people who experience disability, vulnerability, distress and social exclusion.

Tel: 0300 456 2370 (charged at local rate)

Shropshire Independent Advocacy Scheme (SIAS)
Independent mental health advocacy service.

The Redwoods Centre,
Somerby Drive,
Bicton Heath,
Shropshire SY3 8DS

Tel: 01743 361702

Shropshire Peer Counselling and Advocacy Services
For adults with any disability or impairment who have a problem and need someone’s help to speak up for them or support them.

Tel: 01691 658008

Taking Part
Independent advocacy, information, guidance and training to people with learning disabilities.

Tel: 01743 363399

Age UK in Shropshire

General enquiries
Tel: 01743 233123

Benefits advice
Tel: 01743 233123

Help at Home
Tel: 01743 233788

Home from Hospital
Tel: 01584 878046

Local offices
3 Mardol Gardens,
Shrewsbury SY1 1PR

Advice hotline: 01743 233123
Open: Monday to Friday 10:00 – 16:00

Meeting Point House,
Southwater Square,
Telford Town Centre TF3 4HS

Tel: 01952 201803
Information line: 01952 216018
Open: Monday to Friday 09:30 – 13:30

Alzheimer’s Society
Regionally-based dementia advisers can provide information, advice and guidance to people with dementia and their carers. Home visits available by appointment.

FR11,12 & 13,
Fletcher House,
15 College Hill, Shrewsbury,
Shropshire SY1 1LY

Tel: 01743 341800
National Dementia Helpline: 0300 222 1122

Axis Counselling
A charity to help people in Shropshire, Telford and Wrekin deal with the trauma of Childhood Sexual Abuse.

Fletcher House
15 College Hill

Tel: 01743 357777 (Shrewsbury)
Tel: 01952 278000 (Telford)

Carers Trust 4all
A network partner of Carers Trust, Carers Trust 4all provides emotional and practical support for carers and people with care needs.

Unit 12
Tilstock Crescent
Sutton Farm
Shrrewsbury SY2 6HW

Tel: 03333 231990

Citizens Advice Bureaux (CABs)

Free, confidential, independent advice.

Shropshire Advice line: 0344 499 1100

Albrighton Outreach

Albrighton Medical Practice,
Shaw Lane,
Shropshire WV7 3DT

This service is only available to patients registered at Albrighton Medical Practice. To make an appointment please contact the practice. Tel: 01902 372301.

Bishop’s Castle Outreach

Enterprise House,
Station Street,
Bishop’s Castle SY9 5AQ

Tel: 01588 630097

10am – 12noon every first and third Monday of the month

Broseley Outreach

Broseley Medical Centre,
Bridgnorth Road,
Broseley TF12 5EL

Tel: 01952 882854

Open: Tuesday drop-in: 09:30 – 11:30

Tuesday patient appointments 12:00 – 15:00.

Church Stretton Outreach

Mayfair Community Centre,
Easthope Road,
Church Stretton SY6 6BL

Tel: 01694 722077

Open: Thursday 10:00 – 12:00

Craven Arms Outreach

Craven Arms Medical Practice,
20 Shrewsbury Road,
Craven Arms SY7 9PY

Tel: 01588 672309

Ditton Priors Outreach
Brown Clee Surgery,
Station Road, Ditton Priors,
Bridgnorth WV16 6SS

This service is only available to patients registered at the Brown Clee surgery in Ditton Priors. To make an appointment please contact the surgery. Tel: 01746 712672.

Market Drayton Outreach

Market Drayton Primary Care Centre,
Maer Lane, Market Drayton,
Shropshire TF9 3AL

This service is only available to patients registered at and referred by Market Drayton Primary Care Centre.

Oswestry Citizens Advice Bureau

34 Arthur Street,
Oswestry SY11 1JN

Open: Monday, Wednesday, Thursday and Friday 10:00 – 16:00

Tuesday 10:00 – 18:00

Shrewsbury Citizens Advice Bureau

Fletcher House,
15 College Hill,
Shrewsbury SY1 1LY

Open: Monday, Thursday and Friday 10:00 – 14:00 and Tuesday 13:30 – 17:30

South Shropshire Citizens Advice Bureau

Ludlow Youth Centre
Lower Galdeford

Open: Monday, Wednesday, Thursday and Friday 10:00 – 16:00

Tuesday 10:00 – 18:00

Telford and Wrekin Citizens Advice Bureau

40 Tan Bank,
Telford TF1 1HW

Adviceline: 0845 146 1554

Open: Monday, Wednesday, Friday 09:30 – 16:00, Tuesday 09:30 – 19:30 and Thursday 09:30 – 12:30

Whitchurch Outreach

Whitchurch Civic Centre,
High Street, Whitchurch SY13 1AX

Open: Wednesday 10:00 – 13:00

Headway Shropshire
Information, support, advice and services to people with an acquired brain injury, their families and carers.

Tel: 01743 365565

Helping disabled people achieve independence by designing and tailor making equipment for their individual needs. This helps them carry out essential daily tasks without having to ask for assistance, or take part in leisure occupations or sports that would otherwise be impossible for them. For more information call 01732 760209 or visit:

Rethink provide advice and information to everyone affected by mental health problems. Everything from treatment, care, benefits and employment rights. For information and support contact Tel: 0300 500 0927 (Monday to Friday, 09:30 – 16:00) or visit:

Royal Voluntary Service Shropshire
Offering help and support for older people to enable them to stay independent at home in Shrewsbury, Ludlow, Bridgnorth, Wem, Market Drayton, Oswestry, Telford and the surrounding areas. Contact Tel: 01743 240271 or email Alternatively you can visit

Shrewsbury Homes for All
A local registered charity, working to ensure people in the Shrewsbury area are adequately housed. Offering free, confidential housing advice and information, and working alongside many other local groups concerned with the needs of the homeless. Contact Tel: 01743 231415 Email: or visit: Opening times are Monday: Friday 09:00 to 14:30.

Shropshire Deaf and Hard of Hearing Forum
Represent the hearing impaired community on a number of committees related to disability issues. Tel: 0845 833 9585 Email: or visit:

Shropshire Disability Network
Give a collective voice to disabled people in Shropshire.

Email: or visit

Shropshire Fuel Buying Scheme
Shropshire RCC organises the largest bulk oil buying scheme in Shropshire helping local people save many thousands of pounds. For more information call: 01743 342167 or email:

Shropshire MIND
Provides a diverse range of quality services across the county for people and their families affected by mental or emotional distress. Providing support in many areas of their lives for short or long periods of time. Contact: 01743 368647 or you can email: or visit:

Shropshire Partners in Care (SPIC)
Works in partnership with local authorities, health and the voluntary sector to support continuous improvement and development of adult social care focusing on local need. For more information call: 01743 860011 or visit:

Shropshire Recovery Partnership
A free, confidential service to Shropshire residents affected by their own, or someone else’s problems with alcohol or drugs.

Crown house (First Floor)
St Marys Street
Shrewsbury SY1 1DS

Tel: 01743 294700

Sight and hearing loss support

Hearing loss support volunteers provide information, advice and practical support to

all users of NHS hearing aids. For information call: 01743 342168 or email:

Sight Loss Shropshire
Sight Loss Shropshire provides a range of services to improve the quality of life for visually impaired people of all ages who live in Shropshire, Telford and Wrekin

For more information call: 01743 250808 or email: or visit


STAR housing

Housing and Tenancy Support: Tel: 01630 698708 Email:

Severnside Housing (Shrewsbury)

Tel: 0300 300 0059 or 01743 285000

Shropshire Housing Group (South Shropshire)

Tel: 0300 303 1190

Voluntary and Community Sector Assembly (VCSA)

The Shropshire Voluntary and Community Sector Assembly (VCSA) brings together voluntary and community sector organisations to improve relations with public and private sector organisations to meet the needs of local groups and communities. For more information call: 01743 258521 email: or visit: