National helplines

Care Choices’ helpline
Independent, free information and help on finding housing and care for adults in England

Tel: 0800 389 2077

Carers Direct Helpline
If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you’re looking after.

Lines are open from 9.00am to 8.00pm Monday to Friday (except bank holidays), and 11.00am to 4.00pm at weekends.
Tel: 0300 123 1053

Carers UK
A charity providing information, advice and support for carers.

Adviceline: 0808 808 7777
Phone lines are open Monday to Friday, 10am to 4pm

Carers Trust
A charity for carers offering practical help, information and advice.

Tel: 0844 800 4361

FirstStop Advice
Advice and information on all aspects of care, accommodation, housing, finance and rights for older people.

Firststop Advice Service: 0800 377 7070

Independent Age
A national information and advice service for older people, their families and carers, particularly around social care.

Tel: 0800 319 6789

My Care My Home
Offers a comprehensive range of services including assessment and advice on how to meet your care and support needs, and signposting to financial or legal advice.
Tel: 0800 731 8470

NHS Choices
Offers an online directory of CQC regulated care services information in addition to lots of information on health and wellbeing.


NHS 111
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will assess your symptoms and immediately direct you to the best medical care for you.

Tel: 111

The Silver Line
The Silver Line is a free confidential helpline for older people, open 24-hours a day, every day of the year.

Launched by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers.

Specially trained helpline staff:

• link callers to local groups and services;
• offer regular befriending calls; and
• protect and support those who are suffering abuse and neglect.

Tel: 0800 470 8090