Coronavirus Update
As a company, Country Court have always followed thorough infection control procedures, as we know this is the bedrock to safety. These practices mean we have been as well-equipped as anyone to deal with the Covid-19 outbreak but have still increased our measures to reduce its impact. All of our staff have worked extremely hard during this period to keep our residents safe and we have limited the number of cases across all of our homes, far below the national average. While there have been cases in some of our homes, many of these have been isolated and the vast majority of people have recovered to be safe and well.
For more information on how any of our homes are coping, please do contact them directly and ask any questions that you need. We are still welcoming new residents into our care, as we understand the vital role that we play in looking after them during this difficult time.
Communication
We know how valuable it is for families to be kept up to date on their loved ones; throughout this period, we have been committed to maintaining regular contact with all next of kins to ensure transparency and reassurance. Much of this has taken place with individual phone calls, but we have also sent regular communications via email. To get a better understanding of these, please see our historical communications here.
Visits
As of 23rd September, we have restricted visitors to our homes for a short period, due to concerns over the rising infection rates in the community. When we do allow visitors into our homes, this is under stringent guidelines to protect everyone. The process differs slightly in each home, but to get an idea of how we operate visits in our homes, please take a look at these sample guidelines here.
Most importantly, if you have any questions around how our homes are operating please don’t hesitate to ask the Home Manager, who would be more than happy to show you how we are keeping residents safety and well-being at the forefront of everything we do.
