Overview
Care Types
Amenities
Fees
Team
Reviews & Ratings


Visit Lavender Support Services Ltd

Care Types

Care Type(s)
  • Home Care
  • Respite Care
  • Live-in Care
  • Complex Care
Specialisms/Services
  • Learning Disabilities & Autism
  • Mental Health
  • Older People (65+)
  • Physical Disabilities
  • Sensory Impairments
  • Younger Adults (Under 65)
  • Palliative Care
  • Dementia
Specialist Conditions
  • Incontinence
  • Cerebral Palsy
  • Stroke
  • Colitis & Crohn's Disease
  • Diabetes
  • Down Syndrome
  • Arthritis
  • Epilepsy
  • Head/Brain Injury
  • Heart Conditions
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Young Onset Dementia
  • Alzheimer's
  • Muscular Dystrophy
  • Asperger Syndrome
  • Parkinson's Disease
  • Bariatric Care/Obesity
  • Speech Impairment

Features & Amenities

What can we help with
  • Hospital discharge
  • Medication assistance
  • Risk assessments in the home
  • Call in service
  • Sit in service
  • Transport service
  • Companionship
  • Shopping service/errands
  • Personal care assessments
  • Escort on trips
  • Prescription collection
  • Trips and visits outside the home in the community
  • Personal care
  • Waking night care
  • High dependency care - two staff attending
  • Complex Care
Around the house
  • Cleaning service
  • Food preparation and serving
  • Laundry service
  • Ironing service
  • Planning and cooking meals
  • Facilitating social arrangements within the home
  • Caring and assisting with your pet

Fees

  • Weekly costs from: Please contact the provider directly for information on costs.
  • Hourly costs from: Please contact the provider directly for information on costs.
  • Respite: From £25.00 an hour
  • Visiting care: From £25.00 an hour
  • Live-in care (single): From £200 a day
  • Live-in care (couple): From £200 a day
Find out more about paying for care

Our Team

Image of Jane Austin, Registered Manager & Director, Manager at Lavender Support Services Ltd

Jane Austin, Registered Manager & Director

Manager

As Registered Manager, Jane has the Senior responsibility for the leadership and management of the care service and ensures 100% compliance to statutory regulations as laid down by the Care Quality Commission. Jane advises, supports and audits the Business Manager & Quality Assurance Adviser and Service Manager, in their roles to check and ensure we are offering a well-led, safe, caring, effective, and responsive care service. Jane has over 40 years health and social care knowledge and experience, with 22 years in Home Care. Jane has significant training and qualifications in Health & Social Care and Business Management. In her Director role, Jane shares responsibility for all operational systems of the company in partnership with her co-director, Jane Lucy. Jane is also the Adult Safeguarding and ICO lead of the Service.
Image of Paula Turner, Service Manager from Lavender Support Services Ltd

Paula Turner, Service Manager

Paula's primary responsibility is to undertake the initial care assessments for care planning and risk assessing for the care service. She prepares the support plans, regularly reviewing and updating the service user’s care requirements. Paula regulary audits the Medication and care visit records and takes action to recitify any concerns. Paula works closely with families, their representatives and professionals and is committed to offering a positive and individual outcome. Paula works in partnership with Michelle on the day to day running of the Service. Paula has over 18 year's experience and qualifications in the social care sector and customer care service. 

Image of Michelle Hitcham from Lavender Support Services Ltd

Michelle Hitcham

Michelle’s primary responsibility is for new customers and carers welfare and the day to day managing of the service. Michelle supervises and supports our Care Coordinator's in their priority roles. She works closely with the office team and is committed to offering a positive and individual outcome for all involved. As the Quality Assurance Advisor, Michelle works closely with the Registered Manager in maintaining and improving our customer's experiences and care service. She also works closely with and supports our Finance Manager, Jane Lucy.  Michelle has over 25 years’ experience in the care sector and is trained in Health & Social Care, Risk Assessments and Customer Care.  

Image of Jane Lucy, Nominated Individual & Director from Lavender Support Services Ltd

Jane Lucy, Nominated Individual & Director

Jane is also the company's Financial Manager and the Nominated Individual for the UK's health and social care auditing body, the Care Quality Commission. She shares responsibility for all aspects of the company in partnership with her co-director, Jane Austin, Registered Manager. Her role encompasses accounting, payroll and human resources. Jane is currently our Health and Safety manager and assumes the role of “Senior Acting Manager” for the day-to-day business requirements in the absence of the Registered Manager. She has over 25 year's experience in home care and over 40 year's experience in customer care.

Number of Care staff

  • 50

Reviews & Ratings

CQC Rating View full report Whats this?

Overall

Good

  • SafeGood
  • Well-ledGood
  • CaringGood
  • ResponsiveGood
  • EffectiveGood
Last CQC report update October 02, 2019 • Listing updated February 19, 2026


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Frequently Asked Questions

What type of care does Lavender Support Services Ltd offer?

Lavender Support Services Ltd offers , , , , , , and care.

Does Lavender Support Services Ltd provide any additional types of care?

Lavender Support Services Ltd also offers care for the following specialist conditions: Incontinence, Cerebral Palsy, Stroke, Colitis & Crohn's Disease, Diabetes, Down Syndrome, Arthritis, Epilepsy, Head/Brain Injury, Heart Conditions, Huntington's Disease, Motor Neurone Disease, Multiple Sclerosis, Young Onset Dementia, Alzheimer's, Muscular Dystrophy, Asperger Syndrome, Parkinson's Disease, Bariatric Care/Obesity and Speech Impairment.

How can I contact the staff at Lavender Support Services Ltd?

You can contact the staff at Lavender Support Services Ltd by email or telephone. Our email address is contact@lavendersupportservices.com and our contact number is (01933) 653511

What is this providers CQC rating?

Lavender Support Services Ltd has a Good CQC rating.