Overview
Care Types
Amenities
Fees
Team
Reviews & Ratings

Novus Care is a family run home care provider, proud to provide quality domiciliary care and live-in care at home across England. For over 14 years we have been committed to providing unique and personalised home care support, providing clients with safety and independence and giving families’ peace of mind.

We provide a fully managed service that is regulated by the Care Quality Commission, overseen by experienced local care managers. We pride ourselves on enhancing the quality of life of our clients, enabling them to lead as independent a life as possible 24 hours a day 7 days a week in the comfort of their own home.

We tailor each of our home care packages to the needs of the individual and can provide care and support in the home to those over the age of 18 living with a variety of medical conditions including complex care. Our carers are highly experienced, professional and rigorously police checked and are able to provide care and support at home from just a 30 minute visit call through to around-the-clock Live in Care.



Visit Novus Care – A National Home Care Provider

Care Types

Care Type(s)
  • Live-in Care
  • Home Care
  • Supported Living
  • Day Care
  • Respite Care
Specialisms/Services
  • Younger Adults (Under 65)
  • Palliative Care
  • Dementia
  • Drug & Alcohol Dependence
  • Eating Disorders
  • Learning Disabilities & Autism
  • Mental Health
  • Older People (65+)
  • Physical Disabilities
  • Sensory Impairments
Specialist Conditions
  • Orthopaedic
  • Cerebral Palsy
  • Parkinson's Disease
  • Young Onset Dementia
  • Colitis & Crohn's Disease
  • Prader-Willi Syndrome
  • Down Syndrome
  • Schizophrenia
  • Epilepsy
  • Speech Impairment
  • Head/Brain Injury
  • Stroke
  • Huntington's Disease
  • Diabetes
  • Alzheimer's
  • Motor Neurone Disease
  • Arthritis
  • Asperger Syndrome
  • Multiple Sclerosis
  • Bariatric Care/Obesity
  • Muscular Dystrophy
  • Heart Conditions
  • Bipolar/Manic Depression
  • Neuropathic
  • Cancer Care

Features & Amenities

What can we help with
  • Hospital discharge
  • Medication assistance
  • Risk assessments in the home
  • Call in service
  • Sit in service
  • Transport service
  • Companionship
  • Shopping service/errands
  • Personal care assessments
  • Escort on trips
  • Prescription collection
  • Trips and visits outside the home in the community
  • Personal care
  • Waking night care
  • High dependency care - two staff attending
  • Complex Care
Around the house
  • Cleaning service
  • Food preparation and serving
  • Laundry service
  • Ironing service
  • Planning and cooking meals
  • Facilitating social arrangements within the home
  • Caring and assisting with your pet

Fees

  • Weekly costs from: Please contact the provider directly for information on costs.
  • Hourly costs from: Please contact the provider directly for information on costs.

Our Team

Image of Emma Dymock - Head of Operations, Manager at Novus Care – A National Home Care Provider

Emma Dymock - Head of Operations

Manager

I have been in care for most of my working life having started just after I left school. I pride myself on the fact that I have done every job in care including that of a Registered Manager. Despite having now been a manager for the last 11 years, I am still prepared to deliver care directly to ensure that no-one goes without care. I have completed my Level 5 Leadership and Management in Health & Social Care and I’m currently working towards my Level 7 qualification. I have experience in both residential and community care loving the fact that I can make a real difference to someone’s life. I oversee the day-to-day running of Novus Care striving to imbed the Novus Care Values and ethos into our care teams to ensure that we care for others in the way we would care for our own family. In my spare time, I love spending time with my family including a new puppy and making every day count.
Image of Rebecca Burrows - Compliance Manager from Novus Care – A National Home Care Provider

Rebecca Burrows - Compliance Manager

I have over 36 years of care experience and have held a variety of positions in my career and have gained many qualifications along the way. I have worked for Novus Care for over 8 years and I am now their Compliance Manager, using my knowledge and skills to work with the Registered Managers of all our branches to ensure we meet all CQC requirements and to ensure we are providing a high quality of care and service to all our clients. This is important to me as our ethos at Novus Care is, to ensure we care for others, in a way we would our own family. I am proud to work for a company that supports the growth and development of its staff and have been happy to see the progression of many people’s careers whilst working at Novus Care, including my own. Family is extremely important to me along with my love of animals.

Image of Louise Barrow - Operations Manager from Novus Care – A National Home Care Provider

Louise Barrow - Operations Manager

I have worked in care for many years, being at Novus Care for the last 3, working my way up from part time carer to Registered Manager and now on to Operations Manager. I had previously worked in construction but fell into care and, in doing so, found my calling. I’ve held varied roles which have helped me become the manager I am today, with experience in working with multi-faceted teams, managing across different regions and working with health professionals across many boroughs. I am passionate about the care delivered to our service users. In my spare time I love spending time with my children and family.

Number of Care staff

  • 350

Reviews & Ratings

CQC Rating View full report Whats this?

Overall

Good

  • SafeGood
  • Well-ledGood
  • CaringGood
  • ResponsiveGood
  • EffectiveGood
Last CQC report update October 07, 2021 • Listing updated January 7, 2026


Google Reviews

As a staff member, I’ve had a positive experience working with Novus Care. The team has been supportive, professional, and communication has been good throughout. Thank you for your continued support.

Iryn Neema published on 1 July 2026

The team at Novus care cranleigh is absolutely amazing they are friendly and a great team to work for I have been nothing but supported and I couldn’t think of a better company or team to work for.

alesia el-khazen published on 1 July 2026

They looked after my Mum whilst she was in palliative car fantastically well, right until the end. Very caring, considerate and compassionate,

Lena & Ron published on 1 July 2026

I have been with Novus care for just over 2 years and it is a great company to be part of. It a great team to be a part of.

andrewhill97 published on 1 July 2026

Novus Care visits my mother 4 times a day. Care staff are friendly and work to get to know her and her needs. They are all willing to learn the routines and adapt as her needs change. The office team are all approachable and work with me (daughter) to adapt the program of care and changes to medication as her health changes. Mum has seen this and agrees.

Helen Michelle Polkinghorn published on 8 December 2024

Frequently Asked Questions

What type of care does Novus Care - A National Home Care Provider offer?

Novus Care - A National Home Care Provider offers , , , , , , , , and care.


Does Novus Care - A National Home Care Provider provide any additional types of care?

Novus Care - A National Home Care Provider also offers care for the following specialist conditions: Orthopaedic, Cerebral Palsy, Parkinson's Disease, Young Onset Dementia, Colitis & Crohn's Disease, Prader-Willi Syndrome, Down Syndrome, Schizophrenia, Epilepsy, Speech Impairment, Head/Brain Injury, Stroke, Huntington's Disease, Diabetes, Alzheimer's, Motor Neurone Disease, Arthritis, Asperger Syndrome, Multiple Sclerosis, Bariatric Care/Obesity, Muscular Dystrophy, Heart Conditions, Bipolar/Manic Depression, Neuropathic and Cancer Care.


How can I contact the staff at Novus Care - A National Home Care Provider?

You can contact the staff at Novus Care - A National Home Care Provider by email or telephone. Our email address is hello@novus-care.com and our contact number is 0808 208 5131


What is this providers CQC rating?

Novus Care - A National Home Care Provider has a Good CQC rating.