Overview
Care Types
Amenities
Fees
Team
Reviews & Ratings
Awards

At Sonder Home Care, we are committed to providing exceptional support and personalised care that enhances the lives of our clients and their families. Founded on the principles of compassion, respect, and integrity, our mission is to empower individuals to live independently and comfortably in their own homes. We are in the Top 4% of providers with CQC Outstanding Home Care.

 

Our dedicated team of professionals bring a wealth of experience and a genuine passion for caregiving. We understand that each person’s needs are unique, which is why we tailor our services to meet individual preferences and requirements. From Companionship and Personal Care to Specialised health support, our goal is to ensure that every client feels valued and cared for.

At Sonder Home Care, we also believe in fostering a sense of community. Through our various Events and activities, we create opportunities for connection and engagement, enriching the lives of our clients and the broader community.



Visit Sonder Home Care

Care Types

Care Type(s)
  • Home Care
  • Live-in Care
  • Respite Care
Specialisms/Services
  • Sensory Impairments
  • Younger Adults (Under 65)
  • Palliative Care
  • Treatment of Disease, Disorder or Injury
  • Dementia
  • Eating Disorders
  • Learning Disabilities & Autism
  • Mental Health
  • Older People (65+)
  • Physical Disabilities
Specialist Conditions
  • Muscular Dystrophy
  • Young Onset Dementia
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Incontinence
  • Alzheimer's
  • Stroke
  • Cancer Care
  • Diabetes
  • Colitis & Crohn's Disease
  • Arthritis
  • Epilepsy
  • Head/Brain Injury
  • Heart Conditions
  • Motor Neurone Disease
  • Multiple Sclerosis

Features & Amenities

What can we help with
  • Hospital discharge
  • Medication assistance
  • Risk assessments in the home
  • Call in service
  • Sit in service
  • Transport service
  • Companionship
  • Shopping service/errands
  • Personal care assessments
  • Escort on trips
  • Prescription collection
  • Trips and visits outside the home in the community
  • Personal care
  • Waking night care
  • High dependency care - two staff attending
  • Complex Care
Around the house
  • Cleaning service
  • Food preparation and serving
  • Laundry service
  • Ironing service
  • Planning and cooking meals
  • Facilitating social arrangements within the home
  • Caring and assisting with your pet

Fees

  • Weekly costs from: Please contact the provider directly for information on costs.
  • Hourly costs from: Please contact the provider directly for information on costs.
  • Respite: £ 36.50 per hour
  • Visiting care: £36.50 per Hour
  • Live-in care (single): From £7545 per Month
  • Live-in care (couple): From £7545 per Month depending on assessment

Our Team

Image of John Dooley, Manager at Sonder Home Care

John Dooley

Manager

Operations Manager

Hello, I’m John. It's my role to manage the day-to-day activities of the company with the collaboration and guidance of the business owner – Damien Nolan. I joined the company in 2020 from a different sector a short time before the start of the pandemic, so it’s been a steep learning curve.

I’m fortunate to have become a member of a wonderful team of people who all go the extra mile every day.

Image of Damien Nolan from Sonder Home Care

Damien Nolan

Owner Hi I'm Damien! I have been the owner of Sonder Home Care for almost 10 years. I started as the owner and am so happy I did, as we have served and continue to support many delightful, local residents with amazing histories and stories to tell.

Image of Elly Hertzog from Sonder Home Care

Elly Hertzog

Client Liaison Manager

I’ve been part of the team for 8 years, starting out in a caring role and now supporting families as they explore care options for their loved ones.

My role is to meet the prospective clients and their families, to help find the best care solution for them.

I love my job as I work with an amazing team every day, all dedicated to improving the lives of individuals in our local community.

Image of Emily Caswell from Sonder Home Care

Emily Caswell

Client Experience Manager

My name is Emily, I am the Client Experience Manager. I have worked with Sonder since January 2021. I started at 18 years old as a carer, progressing to now being a Client Experience Manager, being supported in every step along my career path

I enjoy working for Sonder as being able to support local residents and knowing we make a difference in their daily lives by supporting them to continue living in their own homes is such a pleasure.

Image of Kirstie Lucas from Sonder Home Care

Kirstie Lucas

Client Experience Manager

I have worked with Sonder for nearly 6 years. I started as a Carer and loved the job from day 1, I have been promoted throughout the company to my current role as Client Experience Manager in 2022.

My role involves completing the care & risk assessments, as well as building the care plans for clients, to ensure that they are receiving the level of care that they need to remain living independently.

I am lucky enough to work with an amazing team in the office and our wonderful carers and I could not be happier.

Image of Jeremy Langham from Sonder Home Care

Jeremy Langham

Business Development Director  I'm Jez - Business Development Director at Sonder. My job plays a vital role in shaping how Sonder connects with the wider community. I work closely with the marketing and events team driving partnerships that go above and beyond traditional in-home care. I love collaborating with local businesses and charities to make sure our clients experience more than just care and companionship at home.

Image of Faye Stuart-Porter from Sonder Home Care

Faye Stuart-Porter

Business Planning Manager

I started my career with Sonder as a carer and I quickly realised this was the job for me!

I have worked in many different parts of the company, and I have enjoyed it all! From starting as a carer and working on the client experience team. My current role is scheduling all of our care calls, to ensure that all the clients receive the care that they require, with their usual carers.

Image of Patricia Tomas from Sonder Home Care

Patricia Tomas

Business Planning Coordinator 

I have worked with Sonder for nearly 4 years, and I love looking after our clients, now I deal with scheduling.

I love my job role, as dealing with day-to-day issues becomes a lovely challenge to overcome.

I love the environment and the team, as we work together to thrive and fulfil all of our client's needs.

Image of Rebecca Mison from Sonder Home Care

Rebecca Mison

Business Planning Coordinator

I joined Sonder originally as a carer visiting our wonderful clients in their homes. From the very beginning, I discovered just how much I loved the role—getting to know each client, building relationships, and making a meaningful difference in their daily lives.

I was then given the opportunity to support our office team, where I now help coordinate staff rotas, manage calls, and ensure smooth day-to-day operations. I still enjoy going out to visit clients from time to time, which helps me stay connected to the heart of what we do. I also support our on-call service during evenings and weekends to make sure our clients and carers are always supported.

Image of Isabel de Felice from Sonder Home Care

Isabel de Felice

Carer Coordinator 

My role involves training and coaching new starters, as well as supporting and mentoring our current care staff by conducting spot checks and regular supervisions.

I joined during the Covid-19 pandemic as I wanted to do something to help, initially on a part-time basis. I enjoy every minute of working with clients.

I truly enjoy being part of the office team and working alongside such dedicated colleagues.

It is wonderful to end my working day knowing that I have made a real difference in someone’s life.

Number of Care staff

  • 70

Reviews & Ratings

CQC Rating View full report Whats this?

Overall

Outstanding

  • SafeGood
  • Well-ledOutstanding
  • CaringOutstanding
  • ResponsiveOutstanding
  • EffectiveOutstanding
Last CQC report update April 18, 2019 • Listing updated July 11, 2026


Google Reviews

Excellent service with very kind and caring staff. Impressed from our first meeting with Kirstie who helped with the transition of mum from hospital to her receiving care at home. Always professional, approachable and accommodating. Thank you!

Ellie Ramsay published on 27 August 2025

The whole team have all been really marvellous and so very helpful. We would particularly like to thank you, Elaine who has been fantastic with Mum since the beginning and has got to know Mum. Zoe has been lovely too. Patricia has been so responsive on the planning side and the whole team is always very supportive. We would certainly highly recommend this service.

Nikki Howard published on 7 October 2024

Attentive, responsive and considerate.

Steve Frizell published on 3 March 2025

Awards

WINNER of the Unsung Heroes Award at Surrey Care Awards 2025

Our incredible Client Liaison Manager Elly WON the Unsung Hero Award at the Surrey Care Awards 2025. Elly is the very first point of contact for families reaching out in times of uncertainty. With calmness, kindness and positivity, she listens, reassures and guides those through those first steps. Her role is vital in building trust and helping clients feel safe and supported from the very beginning, and her dedication and compassion shines through everything she does.

Frequently Asked Questions

What type of care does Sonder Home Care offer?

Sonder Home Care offers , , , , , , , , and care.


Does Sonder Home Care provide any additional types of care?

Sonder Home Care also offers care for the following specialist conditions: Muscular Dystrophy, Young Onset Dementia, Orthopaedic, Parkinson's Disease, Speech Impairment, Incontinence, Alzheimer's, Stroke, Cancer Care, Diabetes, Colitis & Crohn's Disease, Arthritis, Epilepsy, Head/Brain Injury, Heart Conditions, Motor Neurone Disease and Multiple Sclerosis.


How can I contact the staff at Sonder Home Care?

You can contact the staff at Sonder Home Care by email or telephone. Our email address is enquiries@sonderhomecare.co.uk and our contact number is (01932) 241020


What is this providers CQC rating?

Sonder Home Care has a Outstanding CQC rating.