Overview
Care Types
Amenities
Fees
Team
Reviews & Ratings
Awards

At SureCare Central Cheshire, we understand that wellbeing and independence are at the heart of a fulfilling life. That’s why our home care services are designed to help you or your loved one live comfortably, confidently, and happily at home.

 

Our dedicated and professional care team provides exceptional support across Cheshire East, including Crewe, Nantwich, Audlem, Alsager, Sandbach, and the surrounding villages.  We support lots of people in the rural areas where they often struggle to access care.

 

Personalised Care

Working closely with individuals and their families, we create tailored support plans that focus on personal goals, independence, and overall quality of life. We review these plans regularly to ensure the care we deliver always meets any changing needs.  We communicate well with families and have a Family App with real-time updates on our visits, daily care notes, medication records, support plans and more.

Our services include:

  • Morning and evening support – help getting up or going to bed

  • Medication prompting or administration

  • Meal preparation, nutrition, and hydration monitoring

  • Gentle exercise at home or in the community

  • Companionship and social activities

  • Support to attend appointments

  • Overnight care – sleeping or waking nights

  • 24-hour live-in care

  • Respite and holiday care for family carers

  • Shopping, housekeeping, and running errands

  • Complex care such as PEG feeds, Catheter management, Stoma management, Tracheostomy management, Nebuliser management, Oxygen use management, Monitoring of vital signs and levels and liaising with other healthcare professionals.

A Team You Can Trust

We believe the best care starts with the best people. That’s why we invest in training and supporting our care workers, ensuring they deliver only the highest standards of care and compassion.

We’re proud to have been named a Top 20 Home Care Provider in the North West 2025 and 2026, an award based on reviews from our clients and their families. Their kind words reflect the genuine difference we make every day. Many clients tell us they were hesitant to accept care at first—but once they met our team, they began to look forward to our visits and enjoyed the companionship and reassurance we bring.

We are also proud to say we were finalists in not 1 but 2 categories in the National Stars of Social Care Awards 2026 and we won the Above & Beyond Team Award.

Whether you need a daily visit, overnight support, or full-time live-in care as an affordable alternative to a care home, we’re here to help.

Get in touch today to find out how SureCare Central Cheshire can support you or your loved one to live life to the fullest—right where you feel most at home.



Visit SureCare Central Cheshire

Care Types

Care Type(s)
  • Complex Care
  • Home Care
  • Learning Disabilities
  • Respite Care
  • Live-in Care
Specialisms/Services
  • Physical Disabilities
  • Sensory Impairments
  • Younger Adults (Under 65)
  • Palliative Care
  • Dementia
  • Learning Disabilities & Autism
  • Mental Health
  • Older People (65+)
Specialist Conditions
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Young Onset Dementia
  • Orthopaedic
  • Alzheimer's
  • Parkinson's Disease
  • Bariatric Care/Obesity
  • Speech Impairment
  • Cancer Care
  • Stroke
  • Cerebral Palsy
  • Diabetes
  • Colitis & Crohn's Disease
  • Arthritis
  • Epilepsy
  • Head/Brain Injury
  • Heart Conditions
  • Motor Neurone Disease

Features & Amenities

What can we help with
  • Hospital discharge
  • Medication assistance
  • Risk assessments in the home
  • Call in service
  • Sit in service
  • Companionship
  • Shopping service/errands
  • Personal care assessments
  • Escort on trips
  • Prescription collection
  • Trips and visits outside the home in the community
  • Personal care
  • Waking night care
  • High dependency care - two staff attending
  • Complex Care
Around the house
  • Cleaning service
  • Food preparation and serving
  • Laundry service
  • Planning and cooking meals
  • Facilitating social arrangements within the home
  • Caring and assisting with your pet

Fees

  • Weekly costs from: Depends on the length of call and how many calls you need each week.
  • Hourly costs from: Please contact the provider directly for information on costs.
  • Respite: Please contact the provider directly for information on costs.
  • Visiting care: Please contact the provider directly for information on costs.
  • Live-in care (single): Please contact the provider directly for information on costs.
  • Live-in care (couple): Please contact the provider directly for information on costs.
Find out more about paying for care

Our Team

Image of Sarah Castelow, Manager at SureCare Central Cheshire

Sarah Castelow

Manager

Sarah initially joined SureCare as a care assistant and very quickly built great relationships with both clients and other team members. She demonstrated superb care skills and was soon making lots of suggestions on how to improve the care provided for clients, getting to know them and their conditions. Sarah was promoted to senior carer in December 2021 and again promoted to Team Leader in May 2022 before taking her first steps into management as the company Care Manager and is now the Registered Manager, having gained registration with the CQC in Jan 2026. Sarah has been developing the Registered Manager role to fully support the care team and further increase the quality of care for the clients supported by the business. In her spare time, Sarah likes to spend time with family and friends, regularly visiting her grandparents in Newcastle and providing support for them. She enjoys travelling and exploring as well as keeping fit through running, going to the gym and even complete the odd Hyrox competition!
Image of Tina Jones from SureCare Central Cheshire

Tina Jones

Tina established SureCare Central Cheshire with her business partner Kirstie after they met whilst working at their local authority in Cheshire. Tina spent 13 years working in local government supporting local communities. Prior to this Tina had a long career working in the tourism industry managing a busy restaurant, café, gift shop and small zoo. The customer care skills developed in her early career combined with the time spent working with local communities have transferred well into the care industry. Tina and Kirstie are both keen to enable people to remain a part of or reconnect with, their local community. The ladies had two objectives when they set up the business: wanting to provide outstanding care for their clients and creating a company that people are proud to work for. Their first Care Quality Commission (CQC) rating was Good overall and Outstanding in Caring, which showed that they are certainly meeting their first objective and 5-star reviews on Facebook, Google and Indeed show they are meeting their second objective. During the CQC inspection, a number of clients were spoken to and some said: "We have regular carers and they arrive on time"; "They stay for the allotted time and have never missed a call" and "The company choose their carers well, and choosing the right carers allows continuity which keeps Mum safe." Both ladies have also delivered care and enjoyed their time on the rota building relationships and seeing exactly what is needed for their clients from a carer's perspective. In her spare time Tina enjoys hiking, scouting with her role as chair of a local scout group, learning Spanish and when time allows getting lost in a good book – preferably whilst on a beach!
Image of Kirstie Hercules from SureCare Central Cheshire

Kirstie Hercules

Kirstie established SureCare Central Cheshire with her business partner Tina after they met whilst working at their local authority in Cheshire. Kirstie spent almost 30 years working in local government in a variety of roles, starting in benefits and finally managing a wide range of community services. Kirstie used this experience, along with her qualifications in Community Development, Leadership and Management to be able to take on the role of Registered Manager so that the ladies could operate immediately and provide much-needed care around the rural areas of Nantwich. Both ladies have also delivered care and enjoyed their time on the rota building relationships and seeing exactly what is needed for their clients from a carer's perspective. In her spare time, Kirstie enjoys spending time with her grandchildren, going on long walks with her dog and tending her horses and chickens.

Reviews & Ratings

CQC Rating View full report Whats this?

Overall

Good

  • SafeGood
  • Well-ledGood
  • CaringOutstanding
  • ResponsiveGood
  • EffectiveGood
Last CQC report update December 31, 2021 • Listing updated August 26, 2026


Google Reviews

We are so pleased that we are using SureCare for our relative. The visiting staff are excellent - both caring and professional. The management staff are similarly excellent and have guided and supported us towards evolving plans to deal with a complex situation. Other features such as invoicing are clear and efficient. We consider them very good value for money especially in going beyond what we expected into, for example, a proactive role with our relative's health issues.

Paul Mayes published on 6 May 2026

Since SureCare became the main care company to support my mum, I have felt reassured that the care she receives is consistent, considered and above all caring. From the initial meeting with the team leader I felt both mine and my mums needs were being listened to, and are now being met. My mum looks forward to their visits, nothing seems too much trouble and they treat her with kindness and respect. A big thank you!

Jayne Hand published on 19 January 2024

Highly recommend - Surecare are a breath of fresh air compared to the last care company she had!! Call times are bang on and medication is administered and watched, domestic duties are taken upon and showering and cleanliness encouraged - very happy, 5 stars

Chasing Good Vibes published on 30 May 2025

As a former Manager of statutory social care service provision who now needs support myself, I cannot speak highly enough of the service provided to me by Surecare. Every carer who supports me is top rate. They are incredibly caring, friendly, compassionate and empathetic. If I was still working, I would happily employ them all. Management and organisation is also first class. Thank you for everything you do for me.

Ken published on 4 April 2024

I cannot speak highly enough of the care that the SureCare team are providing to my Mum in Audlem. From the initial contact with Tina & Kirstie, easing Mum and me into the world of care (neither of us relishing the idea) and the selection and introduction of the care team it has been such a positive experience. Mum now looks forward to her morning and evening visits and sees all the Carers as part of her family. For Max and me living far away in Texas, we have the peace of mind that she has caring professionals coming in to look after her needs at the start and end of every day!

Martin Keighley published on 17 October 2020

Awards

Top 20 Home Care Providers North West England 2021

The annual Home Care Awards recognises 20 of the top rated Home Care Providers in each region of the UK based on reviews from service users/clients and their family/friends.

Top 20 Home Care Providers North West England 2020

The annual Home Care Awards recognises 20 of the top rated Home Care Providers in each region of the UK based on reviews from service users/clients and their family/friends.

Top 20 Home Care Providers North West England 2025

The annual Home Care Awards recognises 20 of the top rated Home Care Providers in each region of the UK based on reviews from service users/clients and their family/friends.

Top 20 Home Care Providers North West England 2026

The annual Home Care Awards recognises 20 of the top rated Home Care Providers in each region of the UK based on reviews from service users/clients and their family/friends.

National Stars of Social Care, Above and Beyond Team Award - Winners

National awards shining a light on exceptional social care

National Stars of Social Care, New to Care Award - Finalist

National awards shining a light on exceptional social care

Frequently Asked Questions

What type of care does SureCare Central Cheshire offer?

SureCare Central Cheshire offers , , , , , , and care.

Does SureCare Central Cheshire provide any additional types of care?

SureCare Central Cheshire also offers care for the following specialist conditions: Multiple Sclerosis, Muscular Dystrophy, Young Onset Dementia, Orthopaedic, Alzheimer's, Parkinson's Disease, Bariatric Care/Obesity, Speech Impairment, Cancer Care, Stroke, Cerebral Palsy, Diabetes, Colitis & Crohn's Disease, Arthritis, Epilepsy, Head/Brain Injury, Heart Conditions and Motor Neurone Disease.

How can I contact the staff at SureCare Central Cheshire?

You can contact the staff at SureCare Central Cheshire by email or telephone. Our email address is enquiries@surecarecentral-cheshire.co.uk and our contact number is (01270) 667288

What is this providers CQC rating?

SureCare Central Cheshire has a Good CQC rating.