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The Chestnuts is a residential care home in Byfleet, Surrey.

We provide the best possible care for individuals who may have a Learning Disability, Physical Disability, Epilepsy, Autism, Cerebral Palsy, Rett Syndrome or Sensory Impairments.

The Chestnuts comprises three self contained homes, The Willows ( 8 bedrooms), The Beeches (8 bedrooms) and The Cherries (4 bedrooms). All bedrooms are single occupancy and the homes and gardens are fully wheelchair accessible.

Each of the residents’ bedrooms has been designed with privacy, comfort and individuality in mind and residents are encouraged to decorate and furnish their rooms as ‘my space’, with their own personal items and choice of décor.

At The Chestnuts we recognise the need for a stable, experienced, well trained and motivated staff who can deliver the very best care possible. We have a very loyal staff team, the majority of whom have been with us for many years.

All our residents have an allocated Keyworker who they select from the staff team. The Keyworker is responsible for involving the resident in all aspects of their care and ensuring that the Person Centred Care Plan gives a true reflection of the individuals needs and wishes.
The Chestnuts provides excellent, specialised training programmes for all staff and we support and develop them through implementation of the supervision, observation and appraisal process.

We are committed to providing great care and ensuring that the often complex needs of residents across both the age and dependency spectrum are met 24 hours per day. We have excellent links with the local Community Learning Disability Teams to ensure that our residents can access specialist services such as Physiotherapy, Speech and Language Therapy and Occupational Therapy.

Most of all we never forget that this is the residents’ home and we treat it with the respect that this demands.

Visit The Chestnuts (Downing Care)

CQC Rating View full report Whats this?



  • SafeGood
  • Well-ledGood
  • CaringGood
  • ResponsiveGood
  • EffectiveGood
Last CQC report update December 07, 2017 • Listing updated November 6, 2020

Registered Manager: Elaine Balgrie


Number of beds: 20

Location Type:

Specialisms/services: , , , ,

Residents may bring: Own furniture
Own decoration
Rooms have: Phone point
TV point
Internet Access
Lifts *: Full lift
Wheelchair access *: To all floors
Outdoors *: Secure garden
Seating area
Pets: Pets accepted
Decision making: Residents’ committee
Smoking *: Smokers not accepted
Meals: Meals are Flexible
Meals can be taken in own room
There is a choice of menu
Residents assist in planning meals
Meals are prepared in the home
Snacks are available at any time
Vegetarians are catered for
Special diets are accommodated for
Culture & Religion
Special requirements addressed?: Religious
Available activities: Entertainment in the home
Regular activities programme
Near Public Transport:YES
Registration & Specialisms
Care for people who need: Minimal help
Moderate help
A high level of help